Sr Student Services Coordinator

Temple University; Philadelphia (Philadelphia County); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Full medical, dental, vision coverage

Paid time off

Paid Holidays

Tuition remission - eligible employees

Retirement plan

Job summary

Temple University’s Kornberg School of Dentistry seeks a Sr. Student Services Coordinator to manage applicant and student records, tuition deposits, and onboarding for DMD, Advanced Standing, and Postbac programs.

The role coordinates with Financial Aid, Bursar, and Academic Affairs to ensure smooth student transitions. Under the Director of Admissions, you will process applications, monitor deposits, coordinate background checks, administer scholarships, and maintain Banner/ISIS data entry

Qualifications

• Bachelor’s degree and at least three years related admissions or student services experience.

Responsibilities

• Process applications using WebAdmit/Liaison and internal university systems.
• Monitor two-part tuition deposits and deadlines.
• Register incoming students in Banner/ISIS.
• Generate enrollment letters and admissions statistics.
• Maintain physical application records and compile reports for internal use.
• Coordinate onboarding for admitted students (DMD, Advanced Standing, Postbac).
• Provide financial aid guidance and liaise with Financial Aid, Bursar, and Academic Affairs.
• Assist with special projects and cover for team during peak periods.

Skills

Excellent written and verbal

Interpersonal skills

Attention to detail

Customer service

Multitasking/ prioritization

Banner/ISIS knowledge

Google Workspace / MS Office

Education

Bachelor’s degree + 3 years admissions experience

Tools

Banner

ISIS

Microsoft Suite

Adobe

Google Products

Job description

Temple University's Kornberg School of Dentistry is searching for a Sr. Student Services Coordinator! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

SALARY RANGE: $59,000 to $70,000 anually

Position Summary:

Under the direction of the Director of Admissions, the Sr Student Services Coordinator for the Kornberg School of Dentistry is responsible for managing applicant and student records related to all operations of the Admissions office. This includes application and fee processing, tuition deposit monitoring, background check coordination, scholarship administration, and data entry and retrieval in Banner/ISIS. The Sr Student Services Coordinator serves as the primary point of contact for admitted students (DMD, Advanced Standing, and Postbaccalaureate programs) for onboarding matters including financial aid guidance, housing, parking, health questionnaires, and insurance enrollment. Serves as a key liaison between the Dental School and university departments including the Financial Aid Office, Bursar's Office, and Academic Affairs. Performs other duties as assigned.

Required Education and Experience:

Bachelor’s degree and at least three years related admissions, student services or other related experience. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:

• Excellent written and verbal communication and interpersonal skills.
• Must be able to work with a diverse population of students, faculty, staff, and other external contacts.
• Must have great attention to detail and sound judgments with the ability to multitask, prioritize work and make independent decisions for complex issues.
• Excellent customer services skills with the demonstrated ability to calmly handle various complaints, problems, and questions.
• Proficiency in computer skills; Banner, Microsoft Suite, Adobe, and Google Products, MS Office etc.
• Knowledge of university settings and ISIS.

Essential duties:

Applicant and Student Records Management

• Process all applications using WebAdmit/Liaison and internal university systems
• Process application fees and monitor the two-part tuition deposit system including deadline dates
• Register incoming students in Banner/ISIS
• Generate status letters for applicants
• Manage physical application records at the completion of each admission cycle
• Generate enrollment reports and admissions statistics for internal use and outside agencies

Student Onboarding (DMD, Advanced Standing, and Postbac Programs)

• Serve as the primary point of contact for all admitted students (DMD, Advanced Standing, and Postbac) following deposit payment for matters related to financial aid, scholarships, background checks, and onboarding
• Coordinate and track background check processing for incoming students
• Facilitate student health insurance enrollment and collect health and immunization records
• Provide housing and parking information to incoming students
• Prepare and distribute all required onboarding materials including health questionnaires, tuition information, and financial aid packets

Financial Aid and Scholarships

• Provide on-site financial aid counseling and facilitate communication with the Financial Aid Office
• Provide information on student loans and other available tuition assistance
• Process and distribute Kornberg Scholarships in coordination with the Scholarship Committee
• Respond to student inquiries regarding scholarships and financial matters

Interview and Event Support

• Coordinate interview logistics and applicant communications for DMD and Advanced Standing programs
• Support Visit Day logistics and applicant hosting
• Collaborate with Student Affairs on internal events including orientation, white coat ceremony, graduation, and others

Liaison and Communication

• Serve as key liaison between the Dental School and university departments including the
• Financial Aid Office, Bursar's Office, and Academic Affairs
• Coordinate and compile statistics and materials received from the application service
• Provide weekly admission statistics for the Student Information System
• Assist in mailings to applicants, prospective applicants, and university pre-health advisors

Other Duties and Responsibilities

• Assist in mailings to applicants, prospective applicants, and university pre-health advisors
• Coordinate with Student Affairs to ensure all admitted student records and documentation are complete and properly maintained in university systems
• Provide coverage and support for other Admissions team members during absences or peak periods
• Assist with special projects as directed by the Director of Admissions
• Performs other duties as assigned

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University’s Department of Public Safety at 215- 204-7900.