Sr Staff Outbound Product Manager

ServiceNow; San Francisco (CA); On-site; USD 187,000 - 329,000; Full time

Job summary

A leading company in AI-enhanced technology is seeking an Outbound Product Manager to drive customer loyalty through innovative solutions. This role involves creating enablement content, understanding customer needs, and collaborating with various teams to ensure product success. The ideal candidate will have extensive experience in product management, particularly in integrating AI into workflows, and a strong background in CRM or BPM applications.

Benefits

Health Plans

401(k) Plan with company match

Flexible time away plan

Family leave programs

Qualifications

• 8+ years of Product Management or related experience.
• Proven experience integrating AI into workflows.
• Strong background in CRM or BPM applications.

Responsibilities

• Develop high-quality enablement content demonstrating product value.
• Understand customer use cases to influence product roadmap.
• Guide execution of product strategy and GTM plans.

Skills

Product Management

AI Integration

CRM

BPM

Collaboration

Communication

Education

ServiceNow Certification

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The CRM Workflow business unit delivers seamless customer experiences that drive loyalty. Our products include:

• Customer Releationship Management
• Customer Service Management (CSM)
• Field Service Management (FSM)
• Industry-specific solutions like Financial Services

These solutions provide omnichannel engagement, uniting front, middle, and back-office teams to resolve issues efficiently and deliver exceptional customer experiences.

Role Overview

Outbound Product Managers play a crucial role in scaling our high-growth business unit. They bridge product capabilities and market dynamics to support the GTM, partner, and customer ecosystem.

Key Responsibilities

• Develop high-quality enablement content that demonstrates product value—especially workflows and task orchestration for service teams.
• Understand customer use cases and success outcomes to:
  • Influence product roadmap.
  • Document insights for alignment with customer needs.
• Create best practice assets to drive adoption by customers and partners.
• Act as a trusted resource and product evangelist within the financial services industry.
• Collaborate with:
  • Industry influencers and strategic partners
  • Inbound Product Management
  • Product Marketing
  • Product Success
  • Technical Alliances
• Guide cross-functional execution of product strategy, release themes, and go-to-market (GTM) plans.

Qualifications

Qualifications

Required

• 8+ years of Product Management or related experience.
• Proven experience integrating AI into workflows, decision-making, or tools.
• Strong background in CRM or BPM applications (especially cross-industry data models).
• Experience as a Developer or Functional Consultant is a plus.
• Deep GTM experience and strong customer orientation.
• Experience in PaaS/SaaS environments.
• Experience working with industry influencers to evangelize products.
• Exceptional written and verbal communication skills; ability to write GTM content.
• Strong collaboration and people skills across teams and stakeholders.

Preferred

• ServiceNow Certification (or actively working toward one).
• Financial services solutions background (optional but valued).

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.