Sr. Specialist, Student Accounts

College of Western Idaho; Nampa (ID); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

11%+ employer retirement contributions

Generous personal leave

Job summary

College of Western Idaho is seeking a Senior Accounts Receivable Specialist to provide advanced AR support, collections management, and financial analysis for student accounts. You will resolve account issues, maintain accurate records, and support service excellence across campus.

The role emphasizes collaboration with campus partners, data-driven insights, and compliance with institutional policies while delivering exceptional customer service to students and external stakeholders.

Qualifications

• Associate degree in Accounting, Finance, or related field.
• 1 year of accounts receivable experience.
• 1 year of front-line customer service experience.
• Strong verbal and written communication skills.
• Ability to handle confidential information professionally.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Perform and coordinate collection activities for outstanding balances by phone, email, and written communications.
• Assist students with payment options and account resolution strategies.
• Review and monitor student account balances for accuracy and compliance.
• Support delinquent accounts monitoring and non-payment drop processes.
• Provide accurate information to students and stakeholders by phone, email, and in person.

Skills

Accounts Receivable

Customer Service

Verbal & Written Communication

Attention to Detail

Confidentiality

Multitasking

Education

Associate degree in Accounting/Finance

Job description

Get started on your future at CWI, and join us in empowering lives and our community.

Support Student Success and Financial Operations as a Senior Accounts Receivable Specialist at CWI!

Are you a detail-oriented financial professional who enjoys solving problems, supporting students, and improving processes? The College of Western Idaho (CWI) is seeking a Senior Accounts Receivable Specialist to provide advanced accounts receivable support, collections management, customer service, reporting, and financial analysis while ensuring the accuracy and integrity of student accounts.

In this role, you'll serve as a trusted resource for students, campus partners, and external stakeholders, helping resolve account issues, maintain accurate financial records, and support the college's commitment to exceptional service and financial stewardship.

Why Join CWI?

At CWI, finance professionals play a vital role in supporting student success and institutional operations. As a Senior Accounts Receivable Specialist, you'll have the opportunity to combine customer service, financial analysis, and process improvement while working in a collaborative environment focused on continuous improvement and operational excellence.

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:

• 11%+ employer retirement contributions
• Generous personal leave

Accounts Receivable & Collections Management

• Perform and coordinate collection activities, including phone, email, and written communications regarding outstanding account balances
• Assist students with payment options and account resolution strategies
• Review, monitor, and maintain student account balances to ensure accuracy and compliance
• Implement processes related to monitoring delinquent accounts and non-payment drops
• Make account adjustments and resolve account discrepancies as needed
• Support the timely collection of outstanding receivables while maintaining a positive customer experience

Student & Customer Support

• Provide accurate and timely information to students, employees, agencies, and community members by phone, email, and in person
• Serve as a resource for questions related to payments, invoices, collections, and student account activity
• Deliver exceptional customer service while handling sensitive and confidential information
• Build positive relationships with students and stakeholders while supporting successful account resolution
• Maintain master course fee records and historical fee information
• Identify, collect, organize, and maintain financial and operational data
• Produce reports and provide timely responses to reporting requests
• Analyze departmental performance information and identify trends, anomalies, and opportunities for improvement
• Provide recommendations based on data analysis and operational review

Business Process Improvement & Compliance

• Identify opportunities to improve workflows, procedures, and internal controls
• Assist with translating financial and system requirements across departments
• Support process improvements that increase efficiency, accuracy, and customer satisfaction
• Ensure compliance with institutional policies, procedures, and financial practices
• Participate in identifying and resolving operational issues as part of a collaborative team
• Perform administrative duties in support of Student Accounts and Business Office operations
• Collaborate with campus departments, agencies, and external partners
• Interact professionally with students, executives, government agencies, campus organizations, and community stakeholders
• Convey by words and actions the values expected by CWI
• Perform other duties as assigned

What We're Looking For

• Associate's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and experience
• One (1) year of accounts receivable experience
• One (1) year of front-line customer service experience
• Strong verbal and written communication skills
• Ability to exercise sound judgment and make confident decisions
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive information professionally
• Ability to work effectively in a fast-paced environment while managing multiple priorities
• Ability to obtain an Idaho driver's license and provide transportation to CWI locations as needed

Additional Instructions For Applicants

Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.