Sr. Specialist, Member Recruitment

American-College-of-Cardiology-; Washington (District of Columbia); On-site; USD 70,000 - 73,000; Full time

Job summary

The American College of Cardiology (ACC) seeks a Sr. Specialist on the Member Recruitment team in Washington, DC. You will process membership applications, support Convocation activities, and deliver outstanding service to members and staff.

You will engage with external partners, manage data in Salesforce/Fonteva, develop recruitment plans, and coordinate meetings. A bachelor’s degree and 2+ years in association/nonprofit healthcare are required; bilingual candidates are preferred.

Qualifications

• Bachelor’s degree and 2+ years of progressive experience in association management, nonprofit, or healthcare industry.
• Proven experience with developing and supporting committee/council/group activities; including preparation of meeting materials and follow-through.
• Excellent verbal and written communication skills including grammar, spelling, and proofreading.
• Ability to initiate and persevere on multiple, complex projects with minimal supervision.
• Ability to follow through on assignments in a timely and complete manner.
• Diplomatic communication with members, leaders, and staff.
• Adaptive and flexible in changing circumstances.
• Proficiency in MS applications (Word, PowerPoint, Excel).
• Work effectively in a team, matrix environment.
• Willingness to travel 1-2 times per year.
• Experience with Salesforce/Fonteva CRM.
• Experience in healthcare or nonprofit association.
• Bilingual (Spanish or Arabic preferred).

Responsibilities

• Serve as the College’s expert on each membership category and criteria to support recruitment initiatives.
• Use Salesforce/Fonteva CRM to maintain data, process applications, and generate reports.
• Assist in planning and executing member recruitment initiatives.
• Support ongoing member retention efforts.
• Organize calls/meetings, prepare materials, minutes, and follow-up actions.
• Develop and update annual recruitment/marketing plan with measurable success.
• Engage with external partners to support recruitment activities.
• Plan logistics for meetings and annual events.
• Align strategy with the College mission.
• Performs other duties to support recruitment.

Skills

Verbal and written communication

Diplomatic communication

Project management

Teamwork

Adaptability

Education

Bachelor’s degree

Tools

Salesforce/Fonteva CRM

Microsoft Word

PowerPoint

Excel

Job description

• Target Salary Range at Hire 70,000 - 73,000

Job Description

The American College of Cardiology (ACC) Member Recruitment team focuses on recruiting new members to the College and reinstating lapsed members. The team processes membership applications for all member types and runs periodic elections. They coordinate Convocation related activities and serve as staff support for the Credentialing & Member Services Committee.

The Sr. Specialist represents the College on a daily basis by providing outstanding customer service via phone and email to members and staff at all levels. The Sr. Specialist processes all new and advancing member applications. The Sr. Specialist assists with the preparation and execution of the annual Convocation ceremony.

Responsibilities

• Serve as the College’s expert on each category of membership and their corresponding criteria, to support recruitment initiatives and needs of staff and key stakeholders.
• Utilize the association management software (Salesforce/Fonteva) to maintain accurate data, process membership applications, and generate reports.
• Assist Sr. Manager and other staff in planning and executing various member recruitment initiatives.
• Work with relevant staff to assist with ongoing member retention efforts.
• Organize and attend conference calls/meetings, prepare meeting materials, minutes, action items, and follow-up with designated staff or member work groups.
• Develop, implement, and update annual recruitment/marketing plan and define key measurables for success.
• Successfully engage with external partners and stakeholders to support ongoing member recruitment activities.
• Plan and implement all logistics for meetings as needed, including Committee meetings and Annual Meeting events.
• Work with relevant member leaders and staff to ensure that the strategy and operational plan aligns with the College mission.
• Other duties as necessary in support of member recruitment activities.

Qualifications

• Bachelor’s degree and 2+ years of progressive experience in association management, nonprofit, or healthcare industry. Graduate level degrees may be considered in lieu of experience
• Proven experience with developing and supporting committee/council/group activities; including preparation of meeting materials and relevant follow-through on activities.
• Excellent verbal and written communication skills including grammar, spelling, and proofreading.
• Ability to initiate and persevere on multiple, complex projects with minimal supervision.
• Ability to follow through on assignments/duties in a timely and complete manner.
• Diplomatic communication skills with members, member leaders and staff leaders.
• Adaptable and flexible; able to work in challenging and changing circumstances.
• Proficiency in MS applications, particularly Microsoft Word, Power Point and Excel.
• Work effectively in a team, matrix environment.
• Flexibility for early morning or late evening conference calls when necessary.
• Ability to travel 1-2 times per year.
• Experience with Salesforce/Fonteva CRM.
• Experience in healthcare industry or nonprofit association.
• Bilingual (Spanish or Arabic preferred) .