Sr. Specialist, Business Segment Operations

Firstnational; Tulsa (OK); Hybrid; USD 41,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNBO seeks a Sr. Specialist to handle collateral processing and loan document reviews while maintaining strong relationships with peers, partners, and customers.

The role emphasizes accuracy in lien filings, insurance review, and adherence to policies, with a hybrid work arrangement balancing in-person collaboration and remote work days.

Qualifications

• 2+ years of loans or credit experience.
• Ability to read and interpret loan documents such as memos, notes, deeds/mortgages, title policies, security agreements.
• Ability to evaluate processes and procedures to improve them.
• Understanding of credit and retention policy.
• Strong organizational skills and the ability to manage deadlines.
• Self-motivated, results oriented with problem solving abilities.

Responsibilities

• Review consumer purpose loan documents against standards.
• Respond to and process email/phone requests with quality customer experience.
• Process lien filings and releases accurately and timely.
• Monitor liens requiring ongoing maintenance.
• Review insurance documents and escalate issues as needed.
• Demonstrates regular attendance and adherence to schedule.
• Understand and follow bank policies, laws and regulations applicable to the role.

Skills

Loan documents reading

Process optimization

Credit policy understanding

Organizational skills

Problem solving

Relationship building

Self-motivation

Tools

Microsoft Office

Foundation

First Work

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job

Sr. Specialist duties will include but are not limited to Collateral processing, review of loan documentation while creating and maintaining a positive relationship with peers, business partners, and customers.

Key Accountabilities

• Review consumer purpose loan documents based upon specific standards
• Respond and Process e-mail and phone requests in a timely manner while providing a quality customer experience through delivery of accurate information
• Process lien filings and releases accurately and timely
• Monitor liens that require ongoing maintenance
• Review insurance documents and elevate issues
• Demonstrates regular and predictable attendance, punctuality and adherences to agreed upon schedule of availability.
• Understand and adhere to all bank policies, laws and regulations applicable to the role

Knowledge, Skills, Experience Qualifications

• 2 or more years of loans or credit experience
• Ability to read and interpret loan related documents such as memo's, notes, deeds/mortgages, title policies, security agreements, and more
• Ability to evaluate processes and procedures to make improvements
• An understanding of credit and retention policy
• Strong organizational skills and the ability to manage multiple deadlines as required
• Self-motivated, results orientated person with problem solving skills
• Experience in the use of Microsoft Office programs, Foundation, and First Work
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $41,116.00-$65,787.00 This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

Job number: R-20261779

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.