Sr. Spclst , Service Management

MSD Malaysia; Rahway (NJ); On-site; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement

Paid holidays

Paid time off

Job summary

Merck is seeking a Senior Specialist to partner with scientists and identify, implement and support IT solutions that improve laboratory workflows and instrument usage. You will collaborate with IT and business teams to enable consistent high‑quality support and operational excellence in lab environments.

The role demands substantial knowledge of lab computer systems, GLP/GMP compliance, and hands‑on experience with laboratory instrumentation, data management, and problem solving at scale.

Qualifications

• Minimum of 5 years work experience in IT solutions relevant to lab computer systems.
• Ability to analyze and define business problems, and independently identify process and technology solutions.
• Partner with business and IT stakeholders to understand, deploy and support Lab IT technology.
• Understanding of IT infrastructure required to support research activities.
• Strong analytical problem solving and troubleshooting skills for lab computer operations.
• Experience supporting GLP and GMP laboratory computer systems.

Responsibilities

• Partner with scientists to identify, implement and support IT solutions for lab workflows and instrument use.
• Collaborate with IT functions to enable consistent high-quality support and operational excellence.
• Interact with scientists and business areas to align lab environments with IT initiatives.

Skills

Analytical Thinking

Problem Solving

Data Modeling

Laboratory Instrumentation

Quality Assurance (QA)

Organizing

Job description

Job Description Job Description: The Senior Specialist will work with members of Lab Computing and be responsible for partnering with scientists to identify, implement and support appropriate solutions to improve laboratory workflows, and use of instruments and lab devices. The role will require collaboration with other IT functions required to enable consistent high‑quality support and operational excellence. This position requires direct interaction with scientists and business areas lead to ensure clear understanding of lab environments and their alignment with strategic IT initiatives. The incumbent will have significant knowledge of computer hardware and software pertaining to research, with experience in managing lab technologies and infrastructure.

Education, Experience and Skills

• Minimum of 5 years work experience, with demonstrated expertise in IT solutions relevant to lab computer systems
• Ability to analyze and define business problems, and to independently identify appropriate process and technology solutions.
• Partner closely with business and IT stakeholders to understand, deploy and support Lab IT technology.
• Understanding of IT infrastructure required to support research activities
• Strong analytical problem solving and troubleshooting skills used to enable smooth laboratory computer operations.
• Ability to work with service vendors and other IT groups to support business needs through existing and innovative solutions
• Detail oriented, thorough, well organized and effectively 2 years' experience supporting GLP and GMP laboratory computer systems.

Required Skills

• Analytical Thinking
• Analytical Thinking
• Audit Management
• Business Decisions
• Business Models
• Business Needs
• Business Process Improvements
• Competency Management
• Critical Thinking
• Data Modeling
• Exploratory Research
• Governance Management
• Information Systems Strategy
• Laboratory Instrumentation
• Laboratory Operations
• Laboratory Research
• Logical Thinking
• Organizing
• Problem Analysis
• Problem Identification
• Process Analytics
• Quality Assurance (QA)
• Researching
• Service Delivery
• Services Management {+ 2 more}

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $117,000.00 - $184,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 10%

Flexible Work Arrangements: Not Applicable

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): n/a

Job Posting End Date: 09/28/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.