Sr. Solution Architect

Hyperproof; Sunnyvale (CA); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in the cloud native space is seeking a technical professional to engage with customers regarding their Kubernetes Operations platform. This role involves supporting customer success teams, understanding technical requirements, and advising on best practices using cutting-edge technology. Ideal candidates should possess a strong technical background and customer-facing skills.

Qualifications

• 3+ years experience in a customer-facing technical role.
• Hands-on experience with Kubernetes, Docker, public cloud platforms.
• Familiarity with software development practices and CNCF technologies.

Responsibilities

• Support sales and customer success teams with understanding customer needs.
• Design solutions using Rafay's platform based on customer requirements.
• Be the technical point of contact for prospective customers.

Skills

Customer facing skills

Technical background

Understanding of software development practices

Problem solving in technical environments

Ability to learn new technologies

Education

3+ years in a customer-facing technical role

Certified Kubernetes Administrator (CKA)

AWS Certified Solutions Architect – Associate or Professional

Tools

Kubernetes

Docker

AWS

Google Cloud Platform

Azure

Job description

• Full Time
• Remote
• 6 months ago

You will possess experience working at fast-moving companies in the tech industry; customer facing skills that will allow you to represent Rafay within a customer’s environment and drive discussions with senior personnel. You will have a strong technical background that will enable you to interact and provide guidance to developers, architects, DevOps personnel and SREs.

You will closely work with sales, customers, development, marketing, design, product teams to deliver great solutions to Rafay Customers. You will build a trusted technical advisor relationship with prospects and customers through education, presentation, demonstration, and proof-of-concept of Rafay’s market leading Kubernetes Operations platform. The work is ambitious, stimulating and you will have the opportunity to work on cutting edge technology in the cloud native space.

Roles & Responsibilities

• Support the sales and customer success teams help customers understand the value of Rafay’s market leading Kubernetes Operations Platform.
• Understand customer requirements for specific use cases and help them design architectures and solutions using Rafay’s Kubernetes Operations Platform.
• Understand customer technical objections and work with the sales and customer success teams to develop strategies to resolve them.
• Work hands-on with customer’s developers, SREs and DevOps personnel to ensure they are using the Rafay Kubernetes Operations Platform effectively.
• Communicate customer technical requirements to Rafay’s product and engineering teams; be the customer advocate for the product roadmap.
• Be the technical point of contact for prospective customers and have the ability to both advise and troubleshoot in complex technical environments.
• Represent Rafay at trade shows, and craft technical content to present at conferences, meetups, and local events.
• Travel to customer sites and events as required

Preferred Qualifications

• 3+ years of experience in a customer facing technical role
• Experience in software development, engineering, operations, or equivalent role
• Working knowledge of software development practices and technologies
• Hands on experience with Kubernetes, Docker, containers, virtualization (vSphere, OpenStack) and public cloud platforms (AWS, Google Cloud Platform, Azure, etc)
• Familiarity with the CNCF technology landscape, and ability to quickly learn new technologies and solutions.
• Certified Kubernetes Administrator (CKA) preferred
• AWS Certified Solutions Architect – Associate or Professional preferred