Sr. Software Engineer/Technical Lead

Nextonic Solutions LLC; Bethesda (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Nextonic Solutions LLC in Bethesda, United States seeks an IT professional to provide steady-state production support during business hours, handling incident triage, resolution, and problem management. The role includes monitoring system health, maintaining data backups, and supporting SLAs, with integration work and regular status reporting.

The position also covers modernization efforts, CI/CD implementation, security considerations, and collaboration with CO/COR and stakeholders to address

Responsibilities

• Provide steady-state production support during business hours, including incident triage, resolution, and problem management.
• Monitor system health and performance and support agreed Service Level Agreements (SLAs).
• Manage configuration, release, and change control processes using Government-approved DevOps tools.
• Maintain data repositories, backups, and recovery procedures.
• Support integration with enterprise data feeds (e.g., nVision, NBS, ServiceNow) as currently implemented or as authorized.
• Provide application support and status reporting as required.
• Communicate regularly with Contracting Officer (CO), Contracting Officer Representative (COR) and key stakeholders on the progress including early and candid notification on risks and issues.
• Support modernization initiatives incrementally and subject to Government prioritization, funding availability, and authorization.
• Plan and execute consolidation of IC-specific instances into a single enterprise platform when directed by the Government.
• Support cloud adoption planning and migration activities as approved, including security and cost considerations.
• Implement automation, CI/CD pipelines, and architectural improvements as scoped and approved.
• Evaluate emerging technologies and provide recommendations. Any AI-enabled functionality shall comply with Federal AI governance requirements and shall not be implemented without written Government approval.
• Understand user’s preference and shipping history, offer personalized product recommendations to enhance user engagement and satisfaction.
• Improve customer experience as it relates to service requests and document management. Streamline the process by allowing minimal clicks and order tracking updates.
• Improve communication, efficiency, consistency, accuracy, timeliness, integrity, quality, and access to managed information across the enterprise. Monitor and update security protocols to prevent data breach.
• Develop EPLC (Enterprise Performance Life Cycle) based systems using Agile methodology, maintain systems with regular updates, provide both applications and end-user support, and improve the agility of software development and delivery.
• Increase compliance with Federal and Department Green IT goals and initiatives. Highlight eco-friendly green products to reduce environmental impact.
• Maintain applications high availability of 99.9% during the normal business hours.

Job description

Bethesda, United States | Posted on 07/12/2026

Responsibilities

• Provide steady-state production support during business hours, including incident triage, resolution, and problem management.
• Monitor system health and performance and support agreed Service Level Agreements (SLAs).
• Manage configuration, release, and change control processes using Government-approved DevOps tools.
• Maintain data repositories, backups, and recovery procedures.
• Support integration with enterprise data feeds (e.g., nVision, NBS, ServiceNow) as currently implemented or as authorized.
• Provide application support and status reporting as required.
• Communicate regularly with Contracting Officer (CO), Contracting Officer Representative (COR) and key stakeholders on the progress including early and candid notification on risks and issues.
• Support modernization initiatives incrementally and subject to Government prioritization, funding availability, and authorization.
• Plan and execute consolidation of IC-specific instances into a single enterprise platform when directed by the Government.
• Support cloud adoption planning and migration activities as approved, including security and cost considerations.
• Implement automation, CI/CD pipelines, and architectural improvements as scoped and approved.
• Evaluate emerging technologies and provide recommendations. Any AI-enabled functionality shall comply with Federal AI governance requirements and shall not be implemented without written Government approval.
• Understand user’s preference and shipping history, offer personalized product recommendations to enhance user engagement and satisfaction.
• Improve customer experience as it relates to service requests and document management. Streamline the process by allowing minimal clicks and order tracking updates.
• Improve communication, efficiency, consistency, accuracy, timeliness, integrity, quality, and access to managed information across the enterprise. Monitor and update security protocols to prevent data breach.
• Develop EPLC (Enterprise Performance Life Cycle) based systems using Agile methodology, maintain systems with regular updates, provide both applications and end-user support, and improve the agility of software development and delivery.
• Increase compliance with Federal and Department Green IT goals and initiatives. Highlight eco-friendly green products to reduce environmental impact.
• Maintain applications high availability of 99.9% during the normal business hours.