Sr. Services Consultant, Workforce Management

Dayforce US, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A global human capital management company is seeking a Senior Services Consultant to guide the design and delivery of consulting services. In this remote-friendly role, you will leverage your expertise in HCM consulting to support diverse client projects while mentoring team members and contributing to internal initiatives. The ideal candidate will have extensive experience with HR operations and Dayforce solutions, ensuring client satisfaction and project excellence.

Benefits

Competitive pay

Benefits

Professional development opportunities

Work-life balance

Diversity and inclusion programs

Qualifications

• 3 years of HCM consulting experience focused on configuration.
• 2 years of HCM implementation or relevant consulting experience.
• Expert in HR operations and Dayforce product.

Responsibilities

• Guide design and delivery of Dayforce Consulting Services engagements.
• Provide oversight and direction to team members.
• Lead consulting engagements to assess HR service delivery.

Skills

HCM consulting

Business process mapping

Customer relationship management

Change management

Communication

Organization

Education

Bachelor's degree or equivalent experience

Master’s degree (asset)

Tools

Microsoft Office

Dayforce product knowledge

Job description

Sr. Services Consultant, Workforce Management

Canada

Job Description

Posted Wednesday, May 14, 2025, at 4:00 AM | Expires Tuesday, July 15, 2025, at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce. Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners, and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada.

About the opportunity

The Senior Services Consultant guides the overall design and delivery of Dayforce Consulting Services engagements, leveraging Dayforce to meet customer requirements and providing oversight and direction to team members. The Senior Service Consultant is an expert in HCM consulting with a strong SaaS technology foundation, involved in multiple projects of varying size and complexity, with a track record of project excellence. They work independently with customers, influencing outcomes through their knowledge across skill areas, and have established themselves as a leader and mentor.

What you'll get to do

• Provide consulting services to customers, leading engagements to assess how Dayforce impacts HR service delivery, including processes, policies, user experience, organization design, governance, reporting, and analytics.
• Ensure smooth knowledge transfer to the Dayforce Implementation team.
• Serve as a subject matter expert on strategic implementations, assisting on projects of diverse sizes and complexities.
• Lead internal and external project meetings, providing status updates on consulting activities and deliverables.
• Conduct peer reviews and internal quality assurance activities.
• Lead or contribute to organizational readiness and rollout planning for Dayforce solutions.
• Establish credibility and rapport with stakeholders at all organizational levels, including executives.
• Manage difficult conversations with clients calmly and professionally, taking necessary stances for project success.
• Engage with multiple projects and clients simultaneously.
• Contribute to internal initiatives, design and document solutions, and share best practices.
• Lead SME programs in areas such as HR service delivery, Dayforce, or talent management.
• Participate in internal process improvements, continuous education, and knowledge sharing.
• Support sales through solution reviews, scoping, and estimation, and participate in prospect discussions regarding solutions and implementation strategies.

Skills and Experience we value

• Bachelor’s degree or equivalent experience; Master’s degree or postgraduate coursework is an asset.
• At least 3 years of HCM consulting experience with a focus on configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure, and Leave Policies.
• At least 2 years of HCM implementation or relevant consulting experience.
• Strong experience in business process mapping, organizational readiness, and technology enablement.
• Experience in change management is an asset.
• Technical skills: Expert in HR operations, SaaS domain, and Dayforce product knowledge.
• Proficient in Microsoft Office and familiar with various industries' best practices for Dayforce implementation.
• Functional skills: Excellent customer relationship management, communication, organization, facilitation, mentoring, and solution scoping skills. Willingness to travel as needed.

What’s in it for you

Dayforce values diversity and is committed to an inclusive environment. We support employee well-being, growth, and community involvement through various programs and initiatives, including volunteer days and charitable activities.

We offer competitive pay, benefits, and opportunities for personal and professional development, emphasizing work-life balance and fulfillment.

About the Salary Ranges

The salary range provided is a guide; final compensation will depend on experience, skills, location, and other factors. We are committed to offering fair and competitive packages reflecting the value you bring.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate contacts will use @dayforce.com or @Ceridian.com email addresses. We do not request money, checks, equipment orders, or sensitive personal data during recruitment. If you suspect fraud, please visit this link.