Sr. ServiceNow Platform Administrator/Technical Implementation Lead

UICGS / Bowhead Family of Companies; Dahlgren (VA); On-site; USD 170,000 - 195,000; Full time

Job summary

Bowhead is seeking an experienced Senior ServiceNow Platform Administrator/Technical Implementation Lead to support the Naval Surface Warfare Center Dahlgren Division's Enterprise Application Development Team. This senior technical position provides expert ServiceNow platform administration, architecture, engineering, and implementation support for enterprise applications serving the Navy's mission.

The successful candidate will manage upgrades, maintain platform stability, lead implementations,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or equivalent relevant experience.
• Minimum of five years of hands-on experience administering, engineering, or architecting ServiceNow enterprise environments.
• Experience supporting ServiceNow platform upgrades, instance cloning, configuration management, and production operations.
• Strong working knowledge of ServiceNow ITSM, HAM, SAM, and ITOM capabilities.
• Experience developing or supporting enterprise integrations using REST/SOAP APIs, MID Servers, and SSO technologies.
• Knowledge of ServiceNow security administration, ACLs, roles, permissions, and platform governance.
• Experience troubleshooting complex platform performance, integration, and operational issues.
• Ability to work independently and provide senior-level technical guidance to development and operations teams.
• Strong written and verbal communication skills.
• Ability to meet applicable DoD 8140/8570 Information Assurance Technical (IAT) Level II requirements.
• Ability to obtain and maintain the required Department of Defense security clearance.

Responsibilities

• Administer and maintain ServiceNow DEV, QA, and PROD environments ensuring availability, security, performance, and stability.
• Manage configurations, ACLs, roles, groups, delegated administration, and security settings.
• Plan, coordinate, and execute platform upgrades, patches, and maintenance activities.
• Perform scheduled production instance cloning into development and testing environments with safeguards and post-clone validation.
• Provide technical leadership for ServiceNow implementations, enhancements, and new module deployments.
• Support configuration, integration, and optimization of ITSM, HAM, SAM, and ITOM capabilities.
• Develop and maintain integrations using REST/SOAP APIs, MID Servers, SSO, SAML/OAuth, and other enterprise integration technologies.
• Monitor and troubleshoot platform performance, logs, slow queries, and indexing issues.
• Ensure architecture aligns with ServiceNow best practices, CSDM standards, and DoD requirements.
• Lead technical implementations of emergent/priority requirements outside normal workflows.
• Collaborate with government leads, developers, cybersecurity personnel, and other stakeholders to identify improvements.
• Maintain technical documentation, configuration records, SOPs, and platform governance.
• Support production maintenance outside normal hours when required.

Skills

Senior leadership

Independent worker

Written communication

Verbal communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

REST/SOAP APIs

MID Server

SSO/SAML/OAuth

ACLs & security governance

Job description

Sr. ServiceNow Platform Administrator/Technical Implementation Lead (RDTE)

Bowhead is seeking an experienced Senior ServiceNow Platform Administrator/Technical Implementation Lead to support the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Enterprise Application Development Team. This senior technical position provides specialized ServiceNow platform administration, architecture, engineering, and implementation support for enterprise applications supporting the Navy's mission.

The successful candidate will serve as a senior technical resource responsible for maintaining platform stability, implementing advanced capabilities, managing upgrades, and supporting new ServiceNow module deployments. The individual must be capable of working independently, resolving complex technical challenges, and providing technical leadership across multiple ServiceNow environments.

Responsibilities

• Administer and maintain ServiceNow Development (DEV), Quality Assurance (QA), and Production (PROD) environments, ensuring availability, security, performance, and operational stability.
• Manage platform configurations, access control lists (ACLs), roles, groups, delegated administration, and security settings.
• Plan, coordinate, and execute ServiceNow platform upgrades, patches, and maintenance activities, including skipped-change analysis and remediation.
• Perform scheduled production instance cloning into development and testing environments, ensuring appropriate safeguards and post-clone validation.
• Provide technical leadership for ServiceNow implementations, enhancements, and new module deployments.
• Support configuration, integration, and optimization of IT Service Management (ITSM), Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Operations Management (ITOM) capabilities.
• Develop and maintain integrations using REST/SOAP APIs, MID Servers, Single Sign-On (SSO), SAML/OAuth, and other enterprise integration technologies.
• Monitor and troubleshoot platform performance, including system logs, slow queries, table growth, indexing, and other operational issues.
• Ensure platform architecture and configuration align with ServiceNow best practices, Common Service Data Model (CSDM) standards, and applicable Navy and DoD requirements.
• Lead the technical implementation of emergent and high-priority requirements that fall outside normal development workflows.
• Collaborate with government technical leads, developers, cybersecurity personnel, and other stakeholders to identify and implement platform improvements.
• Maintain technical documentation, configuration records, operating procedures, and platform governance practices.
• Support production maintenance activities outside normal business hours when operationally required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or equivalent relevant experience.
• Minimum of five years of hands-on experience administering, engineering, or architecting ServiceNow enterprise environments.
• Demonstrated experience supporting ServiceNow platform upgrades, instance cloning, configuration management, and production operations.
• Strong working knowledge of ServiceNow ITSM, HAM, SAM, and ITOM capabilities.
• Experience developing or supporting enterprise integrations using REST/SOAP APIs, MID Servers, and SSO technologies.
• Knowledge of ServiceNow security administration, ACLs, roles, permissions, and platform governance.
• Experience troubleshooting complex platform performance, integration, and operational issues.
• Ability to work independently and provide senior-level technical guidance to development and operations teams.
• Strong written and verbal communication skills.
• Ability to meet applicable DoD 8140/8570 Information Assurance Technical (IAT) Level II requirements.
• Ability to obtain and maintain the required Department of Defense security clearance.

Required Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) certifications in at least two relevant ServiceNow modules.

Preferred Qualifications

• Experience supporting ServiceNow implementations within Department of Defense or federal government environments.
• Advanced knowledge of ServiceNow platform architecture and enterprise application development.
• Experience implementing or maintaining the Common Service Data Model (CSDM).
• Familiarity with federal cybersecurity requirements, configuration management, and change control processes.
• Experience leading complex ServiceNow technical initiatives or enterprise platform modernization efforts.

Targeted salary range is $170,000 to $195,000 annually based on qualifications and experience.

Physical Demands

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.