Sr. ServiceNow Platform Administrator/Technical Implementation Lead

UIC Government Services and the Bowhead Family of Companies; Dahlgren (VA); On-site; USD 170,000 - 195,000; Full time

Job summary

UIC Government Services and the Bowhead Family of Companies seeks a Senior ServiceNow Platform Administrator/Technical Implementation Lead to support the NSWCDD Enterprise Application Development Team. The role provides platform administration, architecture, and implementation support for ITSM, HAM, SAM, and ITOM across DEV/QA/PROD environments.

You will lead integrations via REST/SOAP, MID Servers, SSO/SAML/OAuth, and collaborate with government leads, cybersecurity, and developers to ensure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• Minimum of five years of hands-on experience administering, engineering, or architecting ServiceNow enterprise environments.
• Demonstrated experience supporting ServiceNow platform upgrades, instance cloning, configuration management, and production operations.
• Strong working knowledge of ServiceNow ITSM, HAM, SAM, and ITOM capabilities.
• Experience developing or supporting enterprise integrations using REST/SOAP APIs, MID Servers, and SSO technologies.

Responsibilities

• Administer and maintain ServiceNow DEV/QA/PROD environments, ensuring availability, security, performance, and stability.
• Manage platform configurations, ACLs, roles, groups, delegated administration, and security settings.
• Plan, coordinate, and execute ServiceNow platform upgrades, patches, and maintenance activities.
• Perform scheduled production instance cloning into development and testing environments with safeguards and post-clone validation.
• Provide technical leadership for ServiceNow implementations, enhancements, and new module deployments.
• Support configuration, integration, and optimization of ITSM, HAM, SAM, and ITOM capabilities.
• Develop and maintain integrations using REST/SOAP APIs, MID Servers, SSO, SAML/OAuth, and other integration technologies.
• Monitor and troubleshoot platform performance including logs, slow queries, and indexing.
• Ensure platform architecture aligns with best practices, CSDM standards, and DoD requirements.
• Lead technical implementations of emergent requirements outside normal workflows.
• Collaborate with government leads, developers, cybersecurity, and other stakeholders to drive improvements.
• Maintain technical documentation, configuration records, and platform governance.

Skills

ServiceNow

Platform Admin

ITSM

CSDM

Security clearance

Education

Bachelor's degree in CS/IT/Engineering

Tools

REST/SOAP APIs

MID Servers

SSO

SAML/OAuth

Job description

Overview

Sr. ServiceNow Platform Administrator/Technical Implementation Lead (RDTE)

Bowhead is seeking an experienced Senior ServiceNow Platform Administrator/Technical Implementation Lead to support the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Enterprise Application Development Team.This senior technical position provides specialized ServiceNow platform administration, architecture, engineering, and implementation support for enterprise applications supporting the Navy's mission.

Responsibilities

• Administer and maintain ServiceNow Development (DEV), Quality Assurance (QA), and Production (PROD) environments, ensuring availability, security, performance, and operational stability.
• Manage platform configurations, access control lists (ACLs), roles, groups, delegated administration, and security settings.
• Plan, coordinate, and execute ServiceNow platform upgrades, patches, and maintenance activities, including skipped-change analysis and remediation.
• Perform scheduled production instance cloning into development and testing environments, ensuring appropriate safeguards and post-clone validation.
• Provide technical leadership for ServiceNow implementations, enhancements, and new module deployments.
• Support configuration, integration, and optimization of IT Service Management (ITSM), Hardware Asset Management (HAM), Software Asset Management (SAM), and IT Operations Management (ITOM) capabilities.
• Develop and maintain integrations using REST/SOAP APIs, MID Servers, Single Sign-On (SSO), SAML/OAuth, and other enterprise integration technologies.
• Monitor and troubleshoot platform performance, including system logs, slow queries, table growth, indexing, and other operational issues.
• Ensure platform architecture and configuration align with ServiceNow best practices, Common Service Data Model (CSDM) standards, and applicable Navy and DoD requirements.
• Lead the technical implementation of emergent and high-priority requirements that fall outside normal development workflows.
• Collaborate with government technical leads, developers, cybersecurity personnel, and other stakeholders to identify and implement platform improvements.
• Maintain technical documentation, configuration records, operating procedures, and platform governance practices.
• Support production maintenance activities outside normal business hours when operationally required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or equivalent relevant experience.
• Minimum of five years of hands-on experience administering, engineering, or architecting ServiceNow enterprise environments.
• Demonstrated experience supporting ServiceNow platform upgrades, instance cloning, configuration management, and production operations.
• Strong working knowledge of ServiceNow ITSM, HAM, SAM, and ITOM capabilities.
• Experience developing or supporting enterprise integrations using REST/SOAP APIs, MID Servers, and SSO technologies.
• Knowledge of ServiceNow security administration, ACLs, roles, permissions, and platform governance.
• Experience troubleshooting complex platform performance, integration, and operational issues.
• Ability to work independently and provide senior-level technical guidance to development and operations teams.
• Strong written and verbal communication skills.
• Ability to meet applicable DoD 8140/8570 Information Assurance Technical (IAT) Level II requirements.
• Ability to obtain and maintain the required Department of Defense security clearance.

Required Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) certifications in at least two relevant ServiceNow modules.

Preferred Qualifications

• Experience supporting ServiceNow implementations within Department of Defense or federal government environments.
• Advanced knowledge of ServiceNow platform architecture and enterprise application development.
• Experience implementing or maintaining the Common Service Data Model (CSDM).
• Familiarity with federal cybersecurity requirements, configuration management, and change control processes.
• Experience leading complex ServiceNow technical initiatives or enterprise platform modernization efforts.

Targeted salary range

Targeted salary range is $170,000 to $195,000 annually based on qualifications and experience.

Physical Demands

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

Security Clearance Required

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non‑DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post‑secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in‑house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.