Sr. ServiceNow ITSM Analyst NEW!

Dutech Systems; Austin (TX); On-site; USD 83,000 - 124,000; Full time

Job summary

Dutech Systems in Austin, TX is seeking a Sr. ServiceNow ITSM Analyst to support ITSM processes, manage CMDB data quality, and assist with change management activities on a contract basis.

The role focuses on maintaining data integrity, configuring workflows, and ensuring smooth IT service delivery. The successful candidate will configure the ServiceNow platform, support workflows, perform testing, maintain documentation, and generate reports to drive improvements in IT operations.

Qualifications

• CMDB data quality proficiency and governance.
• Support ITSM processes and change management administration.
• Experience with ServiceNow and platform configuration.

Responsibilities

• Maintain CMDB records and ensure data accuracy and quality.
• Support change management administration and documentation.
• Assist with ITSM processes and day-to-day platform operations.
• Support ServiceNow platform configuration and workflow updates.
• Provide user support and troubleshoot basic platform issues.
• Perform testing and document test results and system changes.
• Assist with workflow monitoring, reporting, and process improvements.

Skills

CMDB

Data Quality

ITSM

Change Management

ServiceNow

User Support

Testing

Documentation

Workflow

Reporting

Tools

ServiceNow Configuration

Job description

Sr. ServiceNow ITSM Analyst

Austin,TX

DatePosted : 10/9/2026 10:29:47 AM

JobNumber : DTS1017187843

JobType : Contract

Skills: CMDB, Data Quality, Change Management, ITSM, ServiceNow Configuration, User Support, Testing, Documentation, Workflow Management, Reporting.

Job Description

We are seeking a ServiceNow ITSM Analyst to support IT Service Management (ITSM) processes, maintain Configuration Management Database (CMDB) data quality, and assist with change management activities. The ideal candidate will help configure the ServiceNow platform, support workflows, perform testing, maintain documentation, and generate reports to improve IT service delivery.

Key Responsibilities

• Maintain CMDB records and ensure data accuracy and quality.
• Support change management administration and documentation.
• Assist with ITSM processes and day-to-day platform operations.
• Support ServiceNow platform configuration and workflow updates.
• Provide user support and troubleshoot basic platform issues.
• Perform testing and document test results and system changes.
• Assist with workflow monitoring, reporting, and process improvements.

Required Skills

• CMDB and Data Quality
• Change Management Administration

Preferred Skills

• ITSM Process Support
• ServiceNow Platform Configuration
• User Support, Testing, and Documentation
• Workflow and Reporting Support

Experience

• Required: Experience with CMDB and data quality processes.
• Preferred: Experience supporting ServiceNow, ITSM processes, and change management.