Sr. ServiceNow Engineer – Employee Center (EC) – Remote 5954

Tier4 Group; Dallas (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading technology solutions provider is looking for a Senior ServiceNow Engineer to help modernize the employee experience by implementing the ServiceNow Employee Center. This pivotal role requires hands-on experience in designing and delivering employee-facing solutions, collaborating with various stakeholders to ensure a seamless transition from legacy systems. If you thrive in implementation-focused roles and have a strong background in ServiceNow engineering, this is an exceptional opportunity to shape the future of employee engagement in a dynamic environment.

Qualifications

• 7+ years of senior-level ServiceNow engineering experience is required.
• Hands-on experience implementing ServiceNow Employee Center is necessary.
• Experience with delivering employee-facing portals or intranet-style solutions is demanded.

Responsibilities

• Design and deliver ServiceNow Employee Center experiences for employee services.
• Collaborate with stakeholders to define structure and content strategy.
• Maximize the value of ServiceNow platform and ensure full integration.

Skills

ServiceNow Employee Center Implementation

ServiceNow Configuration

Stakeholder Engagement

Portal Design

Job description

Sr. ServiceNow Engineer – Employee Center (EC) – Remote 5954

Our client is expanding its ServiceNow platform with a strong focus on modernizing the employee experience. They are seeking a Senior ServiceNow Engineer with proven Employee Center (EC) delivery experience to help drive active implementations and maximize platform value across the enterprise.

This role is ideal for a hands‑on builder who has owned or strongly influenced Employee Center implementations, not just post‑go‑live support. You’ll help deliver a single, intuitive front door for employees, including the migration of intranet and portal functionality from legacy platforms such as SharePoint or Service Portal into ServiceNow Employee Center.

The right candidate brings confidence operating in live implementations, works comfortably with partners and stakeholders, and knows how to turn EC from “just a portal” into a highly adopted employee experience.

What You’ll Do

• Design, build, and deliver ServiceNow Employee Center experiences that provide a unified access point for employee services, information, and workflows.
• Play a meaningful role in active Employee Center implementations, from design and configuration through rollout and adoption.
• Lead or support migrations from legacy intranet or portal platforms (e.g., SharePoint or Service Portal) into Employee Center.
• Collaborate with HR, IT, Communications, and business stakeholders to define portal structure, navigation, branding, and content strategy.
• Configure and extend Employee Center pages, components, widgets, and integrations, aligned with enterprise standards and ServiceNow best practices.
• Help maximize the value of the ServiceNow platform, ensuring EC is fully integrated with underlying workflows (ITSM, HR, and beyond).
• Participate in testing, deployment, and governance activities to ensure quality, scalability, and maintainability.

What You Bring

Required Qualifications

• Senior‑level ServiceNow engineering experience (typically 7+ years).
• Proven hands‑on experience implementing ServiceNow Employee Center, not just supporting it post go‑live.
• Experience delivering employee‑facing portals or intranet‑style solutions across multiple clients or instances.
• Strong understanding of ServiceNow platform configuration, UI frameworks, and delivery best practices.
• Ability to operate confidently within active implementations, partnering with stakeholders and implementation teams.

Preferred Qualifications

• Experience with Event Management and employee‑facing ServiceNow integrations.
• Background working for or alongside ServiceNow integrators or consultancies (current or past strongly preferred).
• Broader ServiceNow experience across ITSM, workflows, and integrations.
• Strong communication skills with the ability to translate user experience needs into scalable technical solutions.
• Experience in Banking and/or Financial Services environments preferred.

What Success Looks Like

• A well‑adopted Employee Center that serves as a true digital workplace for employees.
• Successful migration away from legacy portals, with improved usability and engagement.
• An Employee Center experience that is scalable, intuitive, and fully aligned with the ServiceNow platform.

How This Role Is Positioned

• Implementation‑focused, not support‑only
• Hands‑on senior contributor, not a people manager
• Strong emphasis on ownership, design responsibility, and delivery impact
• Best suited for engineers who enjoy building visible, employee‑facing solutions at scale