Sr Security Service Technician

Pavion Corp; Brunswick (GA); On-site; USD 73,000 - 94,000; Full time

Job summary

Pavion Corp in Brunswick, GA is seeking an experienced field service technician to install, service and maintain commercial fire, security, AV and networking systems at customer sites.

The role emphasizes on-site support, rapid diagnostics, preventive maintenance, and safe operation of complex systems to ensure client satisfaction and reliability.

Qualifications

• High School Diploma or GED required.
• 3–5 years of experience in a technical role.
• Valid driver’s license with acceptable driving record.
• Familiarity with IP/Networking and OS evolution.
• AV control programming experience (Creston, Extron, AMX) or ability to work with programmers.
• Understanding of SOWs, blueprints, schematics, and device installation.
• Pro Audio DSP and Live Sound experience.
• IP Video Based Certification required.

Responsibilities

• Serve in a direct customer facing role providing onsite support for various technical issues.
• Provide outstanding customer service to improve customer relationships.
• Receive and perform field service calls, installations and preventive maintenance on commercial equipment.
• Diagnose system issues and determine corrective actions.
• Troubleshoot equipment malfunctions with standard test equipment.
• Repair or replace worn or defective parts.
• Manage parts requests and coordinate with end users to restore operation.
• Provide technical support and training to end users.
• Maintain service van inventory and vehicle/tools in good order.
• Collaborate to identify process improvements and improve efficiency.

Skills

IP/Networking familiarity

AV control programming

Pro Audio DSP

Live sound experience

IP video certification

Education

High School Diploma or GED

Associates degree

Tools

Crestron

Extron

AMX

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more atwww.pavion.com

Primary Responsibilities:

• Serve in a direct customer facing role providing onsite support for various technical issues


• Provide outstanding customer service to improve customer relationship


• Receive and perform field service calls, installations and preventive maintenance on commercial equipment


• Diagnoses various system issues to determine system state and identify required corrective action


• Troubleshoot equipment malfunctions utilizing standard and specialized test equipment


• Repair or replace worn, damaged or defective parts


• Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status


• Provides technical support and training to end users


• Manages workload using the service management ticketing system


• Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs


• Maintain service van inventory to effectively respond to customer calls for service


• Maintain vehicle and tools in good working order


• Collaborates with management to identify process improvement areas, improve efficiency, workflows and processes


• Complies with all policies, procedures and standards


• Accurately report activities related to work orders and timecard reporting for invoicing and tracking


• Occasional travel outside of the normal work area for service projects


• Share knowledge and tips regarding to improve overall service with the rest of the team


• Maintain competent understanding of CTSI services, products, and industry sectors


• Meet or exceed individual goals


• Other duties as assigned

Basic Qualifications:

• High School Diploma or GED


• 3-5 Years of Experience working in similar technical role


• Valid drivers license and acceptable driving record


• Familiarity with IP/Networking and comfortable navigating various OS evolutions


• AV control programming experience Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary


• Solid understanding of SOW's, blueprint drawing comprehension, schematics, and device installation best practices


• Pro Audio Experience, DSP, and Live Sound applications


• IP Video Based Certification


• Valid drivers license and acceptable driving record

Preferred Qualifications:

• Associates degree


• Industry certification(s)


• Basic computer skills, strong written and verbal communication, strong sense of customer service


• Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment

The hourly pay range for this position is $35-45 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.