Sr Service Rep

Lincare; San Diego (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Lincare in the San Diego area is seeking a field service technician to handle equipment setups, concentrators and other durable medical equipment in homes, clinics, and facilities. You will train patients on safe use and perform daily oxygen deliveries, with attention to timeliness and safety.

You’ll conduct routine maintenance, assist with minor repairs, keep the vehicle and center storage organized, and participate in on-call rotations evenings and weekends.

Qualifications

• Requires the ability to set up equipment and instruct patients on safe use.
• Performs oxygen deliveries and routine equipment checks.
• Executes minor repairs and arranges shipment for major repairs.
• Maintains vehicle and storage area in good order.
• Follows FDA, OSHA, DOT, and safety policies per manuals.
• Occasional on-call work evenings and weekends per center schedule.
• May supervise other service representatives and oversee warehouse tasks.

Responsibilities

• Complete orientation checklists for new equipment and patient setup.
• Deliver oxygen cylinders and concentrators on daily routes.
• Perform preventative maintenance and minor repairs.
• Maintain vehicle and center inventory; manage paperwork.
• Respond to service calls as on-call representative.
• Lead service team and coordinate daily work assignments.
• Ensure compliance with safety and regulatory policies.

Skills

Equipment setup

Oxygen delivery

Preventive maintenance

Team leadership

On-call availability

Patient instruction

Warehousing operations

Vehicle operation

Safety compliance

Tools

Vehicle operation

Safety compliance

Job description

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Job Functions

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
  • Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
  • Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
  • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
  • Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
  • Makes daily inspections and complete proper paperwork
  • Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
  • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
  • Frequency is determined by the center size and the number of employees available to share in the responsibility
  • Must respond in a timely manner and record information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Overtime may be required
• Direct the work of one or more service representatives giving them routing instructions and daily work assignments
• Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required
• Offering $18.00 - $23.00 per hour