Sr Service Delivery Analyst

R1 RCM Holdco Inc.; Illinois; Ibrido; USD 65.000 - 97.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits package

Annual bonus plan (target 10%)

Descrizione del lavoro

R1 RCM Holdco Inc. is seeking a Senior Service Delivery Analyst to translate complex revenue cycle data into actionable insights for client delivery and operations.

You’ll leverage Epic Clarity, Resolute/Hospital Billing, and advanced SQL to surface trends and drive process improvements across Customer Operations and Central Operations. You will own reporting and analytics solutions, turning data into credible recommendations, and collaborating with internal teams and clients to deliver

Competenze

• 8+ years of professional experience in revenue cycle and analytics-driven roles.
• Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting).
• Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing.
• Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design.

Mansioni

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities.
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments.
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities.
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences.
• Conduct account and performance reviews that surface actionable opportunities.

Conoscenze

Revenue cycle

Analytics

SQL

Power BI

Epic Clarity

Epic Resolute

Strumenti

Power BI

Snowflake

Descrizione del lavoro

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.

What you’ll do

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow-up actions and drive execution against recommendations — not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function

What we're looking for

• 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
• Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
• Hands‑on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
• Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
• Experience with Snowflake, relational databases, and reporting tools such as Power BI
• Proven ability to turn messy operational data into reliable, decision-ready insights
• Track record presenting findings to non-technical stakeholders and/or clients
• Strong attention to detail, independent judgment, and ability to manage multiple priorities

Preferred qualifications

• Epic Resolute Hospital Billing certification
• Data modeling experience in Snowflake
• Familiarity with stored procedures / T‑SQL
• Prior client‑facing analytics or service delivery experience
• Experience mentoring analysts or building team capabilities

What success looks like

• First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
• By 90 days: Independently own meaningful deliverables, produce client‑ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.

Compensation & benefits

For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.

• including offering a competitive benefits package.
• eligible to participate in our annual bonus plan at a target of 10.00%

Equal Employment Opportunity

The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Disability accommodation

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

Legal and privacy notices

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights.

California Consent To learn more, visit: R1RCM.com

About R1

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value. To learn more, visit: https://www.r1rcm.com.