Sr. Service Account Manager

Chamberlin Roofing & Waterproofing; McAllen (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Chamberlin Roofing & Waterproofing is looking for a Sr. Service Account Manager in McAllen, Texas. The ideal candidate will have extensive construction experience, primarily managing a team and overseeing estimating processes. Responsibilities include evaluating project scopes, ensuring client satisfaction, and maintaining strong relationships. A four-year degree or equivalent experience is required, along with ten years in construction and five years in estimating. Candidates should possess strong negotiation and communication skills and be able to work in various conditions.

Qualifications

• Minimum of ten years construction experience with at least five years of estimating experience, unless possessing a four-year degree.
• Ability to interpret and understand construction documents.

Responsibilities

• Serve as the primary contact in the estimating process.
• Monitor and grow the Service Account Managers team.
• Conduct field observations and inspections, onscreen estimating, and proposal writing.
• Verify contract scope and manage client relationships throughout projects.

Skills

Estimating software proficiency

Microsoft office

English speaking

Bilingual preferred

Education

Four-year college degree or equivalent work experience

Job description

Responsibilities

• The SSAM will be the primary contact in the entire estimating process on content and scope of each estimate they produce.
• Sr. Service Account Manager will be responsible for his team of Service Account Managers - they are the Sr. SAM’s direct reports. Their sales, activity, etc. are the Sr. SAM’s direct responsibility to monitor and grow the team (customer share).
• Responsibilities include but are not limited to: field observations and inspections, onscreen estimating, proposal writing, detail review, client interactions, change order management and association involvement (on committees within associations).
• As the Sr. SAM they will be responsible for contract scope verification, client relationship and overall project engagement from start to finish. This includes coordinating and leading client education and client meetings.
• Must have a specific understanding of construction process for new construction and remedial projects within the scope of work (codes, wind uplift pressures, thermal and moisture intrusion, materials, and methods, etc.)
• The Sr. SAM will be responsible for sales of remedial work of $150k jobs and greater.

Experience

If applicant does not have a four-year degree, they must have a minimum of ten (10) years construction experience with at least five (5) years of estimating experience.

Skills

• Estimating software proficiency
• Microsoft office
• English speaking
• Bilingual preferred

Abilities / Requirements

• Must meet all requirements of Service Account Manager
• Ability to interpret, understand and train others on construction documents
• Understand specific construction items (as listed in Job Description)
• Exceptional written and oral communication skills
• Problem solving and dispute resolution skills
• Strong work ethic / self-starter
• Advanced negotiation and relationship building skills (has current client base)
• Career ambition to move up within Chamberlin
• Strong time management skills (able to help manage employees and projects)
• Must have a valid driver's license
• Must be authorized to work in the United States
• Must be able to climb scaffolding, stairs, ladders (standing, stooping bending, lifting, etc.)
• Must be able to lift 50lbs (including set up ladders) and work in inclement weather conditions

Education Required

• Four-year college degree or equivalent work experience