Sr. Service Account Manager

Chamberlin Roofing & Waterproofing; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Chamberlin Roofing & Waterproofing in Austin, TX seeks an SSAM to be the primary contact in the estimating process, overseeing scope of work and content for each estimate and leading a team of SAMs, RPE, and SA‑T. The role covers field observations, onscreen estimating, proposal writing, contract scope verification, client education, and managing change orders through project completion.

Candidates must have a four‑year degree or at least ten years in construction with five in estimation, plus

Qualifications

• Requires estimating software proficiency and strong Microsoft Office skills.
• Fluent English is required; bilingual ability is preferred."
• Strong communication skills and the ability to train others on construction documents.

Responsibilities

• Be the primary contact in the estimating process for content and scope of each estimate.
• Lead a team of SAMs, RPE, and SA‑T; monitor and grow the team’s sales and activity.
• Perform field observations, onscreen estimating, proposal writing, and change order management.
• Verify contract scope and manage client relationships from start to finish.

Skills

Estimating software proficiency

Microsoft Office

English speaking

Bilingual preferred

Education

Four-year college degree or equivalent work experience

Job description

Responsibilities

• The SSAM will be the primary contact in the entire estimating process on content and scope of each estimate they produce.
• SSAM will be responsible for his team of SAMs, RPE, and SA‑T. They are the SSAM’s direct reports. Their sales, activity, etc. are the SSAM’s direct responsibility to monitor and grow the team (customer share).
• Responsibilities include but are not limited to: field observations and inspections, onscreen estimating, proposal writing, detail review, client interactions, change order management and association involvement (on committees within associations).
• As the SSAM they will be responsible for contract scope verification, client relationship and overall project engagement from start to finish. This includes coordinating and leading client education and client meetings.
• Must have a specific understanding of construction process for new construction and remedial projects within the scope of work (codes, wind uplift pressures, thermal and moisture intrusion, materials, and methods, etc.)
• The SSAM will be responsible for sales of remedial work of $150k jobs and greater.

Experience

If applicant does not have a four‑year degree, they must have a minimum of ten (10) years construction experience with at least five (5) years of estimating experience.

Skills

Estimating software proficiency, Microsoft office, English speaking, bilingual preferred.

Abilities / Requirements

• Must meet all requirements of SAM
• Ability to interpret, understand and train others on construction documents
• Understand specific construction items (as listed in Job Description)
• Exceptional written and oral communication skills
• Problem solving and dispute resolution skills
• Strong work ethic/self‑starter
• Advanced negotiation and relationship building skills (has current client base)
• Career ambition to move up within Chamberlin
• Strong time management skills (able to help manage employees and projects)
• Must have a valid driver’s license
• Must be authorized to work in the United States
• Must be able to climb scaffolding, stairs, ladders (standing, stooping bending, lifting, etc.)
• Must be able to lift 50lbs (including set up ladders) and work in inclement weather conditions

Education Required

• Four‑year college degree or equivalent work experience