Sr. Security Operations Manager

Ladders; United States; Remote; USD 172,000 - 269,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with company match

Generous paid time off and holidays

Equity options

Professional development opportunities

Flexible work arrangements

Wellness programs and resources

Job summary

Ladders is seeking a Sr. Security Operations Manager to lead global security operations in the Finance & Insurance sector.

The role emphasizes incident response, detection engineering, and operational resilience, and you will manage a distributed team while partnering with a 24/7 MSSP. You will modernize security operations through AI and automation, create playbooks, define metrics, and drive root-cause improvements.

Qualifications

• 8+ years in security operations, detection engineering, or incident response.
• 3+ years of people management mentoring security teams.
• Experience leading major incident responses and coordinating multiple streams.
• Hands-on with AWS and security event investigations.

Responsibilities

• Lead daily operations of the global Security Operations team and act as incident commander for major incidents.
• Manage a globally distributed team, set roadmaps and OKRs.
• Oversee MSSP relationship and SIEM health, including custom detections.
• Modernize operations with AI and automation to boost efficiency.
• Create incident response playbooks and training materials.
• Track post-incident action items and root-cause fixes with teams.
• Define and report KPIs to senior leadership, promoting security awareness.

Skills

Security operations

Incident response

Leadership/mentoring

Incident commander experience

AWS investigations

Communication to non-technical

Education

Bachelor's degree in Computer Science or Cyber Security

Tools

SIEM

AWS

Job description

For our client, we are seeking a Sr. Security Operations Manager to join the team of a leader in the Finance & Insurance space.

This role will lead global security operations with a strong focus on incident response, detection engineering, and operational resilience. You will manage a distributed team, partner closely with a 24/7 managed security services provider, and help strengthen the organization's ability to identify, contain, and resolve security events quickly and effectively. The position also plays a key role in modernizing security operations through AI, automation, and disciplined process improvement.

Location: Remote

Compensation: $172,000 – $269,000 annually

Responsibilities

• Lead daily operations of the Global Security Operations team and serve as incident commander for major incidents


• Manage and develop a globally distributed team, setting roadmaps and OKRs


• Oversee the relationship with the 24/7 Managed Security Services Provider (MSSP)


• Own the detection strategy and health of the SIEM environment, including custom detections


• Modernize Security Operations through AI and automation to improve efficiency


• Create and maintain incident response documentation, including playbooks and training materials


• Drive post-incident accountability, ensuring action items are tracked and resolved


• Identify recurring root causes from incidents and collaborate with teams on preventive fixes


• Define and track key metrics and KPIs for Security Operations, reporting to senior leadership


• Promote security awareness through training sessions and tabletop exercises


• Participate in a global on-call rotation for critical security events

Qualifications

• 8+ years of experience in security operations, detection engineering, or incident response


• 3+ years of people management experience with a focus on mentoring security teams


• Proven incident commander experience, leading responses and coordinating multiple workstreams


• Hands-on experience with AWS, particularly in investigating security events


• Bachelor's degree in Computer Science, Cyber Security, or a related field, or equivalent experience


• Strong communication skills for both technical and non-technical audiences


• Ability to maintain composure and structure in high-pressure situations

Benefits

• Comprehensive health, dental, and vision insurance


• 401(k) plan with company match


• Generous paid time off and holidays


• Equity options in the company


• Professional development opportunities


• Flexible work arrangements


• Wellness programs and resources

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.