Sr. SAP Super User

Bertelsmann-Jobs; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability pay

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Scholarships

Training opportunities

Job summary

Bertelsmann-Jobs in Memphis is seeking a systems support specialist for the distribution center. You will provide system support, train staff, troubleshoot, and coordinate testing priorities in line with IT updates, while collaborating with the SAP team.

We value diverse backgrounds and offer extensive benefits including health insurance, 401(k) matching, PTO and tuition reimbursement. Flexibility for overtime, holidays, weekends, and different shifts is required.

Qualifications

• Minimum of 5 years' advanced SAP experience.
• Distribution Center or Manufacturing experience.
• Ability to work overtime, holidays, weekends, different shifts, and different areas of the warehouse as needed.
• The ability to follow instructions, processes, and procedures.

Responsibilities

• Provide support to the distribution center on systems-related issues.
• Train team members on system functionalities.
• Trouble-shoot system-related issues.
• Lead day‑to‑day testing prioritization aligned with IT updates.
• Develop and update training materials for new functionality and updates to the system.
• Use data analysis tools and work with the SAP team.
• Monitor JIRA for priority and at‑risk testing.
• Assign and rebalance work across the team.
• Ensure clear understanding of testing scope and requirements.
• Serve as the main point of contact between the team and management.
• Proactively identify risks and escalate with context.
• Continual involvement and support with departmental process improvements.

Skills

Team leadership

Strong technology skills

Education

High School Diploma or equivalent

Tools

SAP

JIRA

Job description

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

Job Description

• Provide support to the distribution center on systems-related issues.
• Train team members on system functionalities.
• Trouble‑shoot system-related issues.
• Lead day‑to‑day testing prioritization aligned with IT updates.
• Develop and update training materials for new functionality and updates to the system.
• Using data analysis tools and work with the SAP team.
• Monitor JIRA for priority and at‑risk testing.
• Assign and rebalance work across the team.
• Ensure clear understanding of testing scope and requirements.
• Serve as the main point of contact between the team and management.
• Proactively identify risks and escalate with context.
• Continuous involvement and support with departmental process improvements.

Qualifications

• High School Diploma or equivalent.
• Minimum of 5 years' advanced SAP experience.
• Distribution Center or Manufacturing experience.
• Strong technology skills.
• Flexibility is a must: Must be able to work overtime, holidays, weekends, different shifts, and different areas of the warehouse as needed.
• The ability to follow instructions, processes, and procedures.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.