Genesys Cloud Architect

TALENT Software Services

Arden Hills (MN)

On-site

USD 146,000 - 166,000

Full time

14 days+

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Job summary

A leading company is seeking a Sr Salesforce System Admin/Analyst to join a dynamic CRM and Event Management team. This role involves managing user support for over 1700 Salesforce users, facilitating Agile processes, and providing training and onboarding for new users. The ideal candidate has extensive Salesforce experience combined with strong analytical and problem-solving skills.

Qualifications

5+ years of experience with Salesforce Sales Cloud and/or Service Cloud.
Strong leadership and presentation skills.
Experience as a business analyst in a Salesforce environment.

Responsibilities

Triage and resolve end user issues for 1700+ Salesforce users.
Facilitate Scrum ceremonies and manage backlog.
Complete declarative system configurations in Salesforce.

Skills

Problem-solving

Analytical skills

Written communication

Verbal communication

Agile methodology

Leadership

Education

Bachelor's Degree

Tools

Jira

Job description

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TALENT Software Services provided pay range

This range is provided by TALENT Software Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/hr - $75.00/hr

Are you an experienced Sr Salesforce System Admin/Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Sr Salesforce System Admin/Analyst to work at their company in Reston, VA.

Position Summary: Candidate will serve as a Sr Salesforce System Admin/Analyst for a highly skilled and fast-moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities. As a Sr Salesforce System Admin/Analyst, the candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management. The candidate will complete declarative configuration in Salesforce Sales/Service Cloud. Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams. The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilities). Ideal career path ofa business analyst to a systems admin within a Salesforce environment. The ideal candidate will also have experience with the implementation of Agentforce features.

Primary Responsibilities/Accountabilities:

Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users
Participate in daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down
Participate in end-of-sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion
Participate in development sprints and successfully complete declarative system configurations to enhance the Salesforce instance.
Facilitate functional demos and UAT sessions
Build positive team dynamics and relationships with customer/team staff;
Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers
Monitor the transparency of the release vision
Participate in commonly accepted better Agile/Scrum practices
Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges
Accountable for creating and maintaining the appropriate vehicles for open communication within the Scrum team
Create and maintain a system, including business process flows and other required documentation artifacts
In partnership with business unit stakeholder,s drive end user adoption through various change management and user support activities
Partner with business unit stakeholders to support end user adoption through communication, change management planning and training
Other Duties as assigned

Qualifications:

Bachelor's and 5+ yearsof experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a business analyst
5+ years of Salesforce Sales Cloud and or Service Cloud Admin Experience
Excellent problem-solving and analytical skills
Excellent written and verbal communication skills
Experience as part of an agile team
Experience with utilizing Jira to manage work for the team
Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process
Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines
Strong knowledge and certification in Agile methodology and framework
Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred
Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle
Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner

Seniority level