Principal Systems Administrator

ManTech International; Sully Square (VA); On-site; USD 57,850 - 200,000; Full time

Job summary

ManTech International seeks a Principal Systems Administrator in Virginia or nearby locations. The role involves providing IT support across various platforms, managing VIP customer interactions, and adhering to industry standards. Ideal candidates have significant IT experience, strong communication skills, and relevant certifications.

Qualifications

• 7+ years of related experience.
• DoD 8570 Computing Environment Certification within 6 months of hire.
• Experience with Active Directory and Microsoft Exchange.

Responsibilities

• Providing Tier II IT Systems support on a wide range of technologies.
• Manage and enhance the experiences of VIP customers.
• Prepare reports on VIP service performance and metrics.

Skills

Communication

Critical Thinking

Problem Solving

Leadership

Attention to Detail

Education

Bachelor’s degree

DoD 8570 Computing Environment Certification

Tools

Microsoft Office Suite

Service Desk ticketing system

Job description

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DoD/ IC Technical Recruiting-Trusted Advisor!

ManTech is seeking a motivated, career and customer-oriented Principal Systems Administrator to join our team in Chantilly, VA OR San Diego, CA OR Washington, DC.

Responsibilities include, but are not limited to:

• Providing Tier II IT Systems support on a wide range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager, HPAC Secure Printing, HP Blade Servers, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating System
• Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above
• Manage and enhance the experiences of VIP customer
• Resolve any issues or concerns raised by VIP customer
• Monitor and analyze VIP customer feedback to identify areas for improvemen
• Train and mentor staff on VIP service standards and best practice
• Prepare and present reports on VIP service performance and metric
• Ensure compliance with program/customer policies and procedure
• Writing Standard Operating Procedures (SOPs) to accomplish recurring task
• Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Request
• Providing direction and guidance to less-experienced Systems Administrator

Basic Qualification:

• Bachelor’s degree and 7+ years of related experience. A degree might be substituted with additional 4 years of experience
• DoD 8570 Computing Environment Certification required within 6 months of hire; MCSA, VCP, or equivalent
• Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI, data backup, and antivirus software; basic networking including DHCP/TCPIP; experience with deploying workstation images; and experience with thin and/or zero client
• Strong attention to detail and organizational skills
• Strong communication, critical thinking, and problem-solving management skills
• Proficiency in Microsoft Office Suite and CRM software
• Experience using a Service Desk ticketing system, such as ServiceN
• Strong leadership and team management skills

Preferred Qualifications:

• Working knowledge of Microsoft Windows systems, including DNS, Group Policy, and
• PKIWorking knowledge of applying security best practices from DISA and/or vendors
• Basic networking
• Proven experience in managing VIP services or high-profile clients
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effective
• Proactive and customer-focused mindset
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Security Clearance Requirements:

• US Citizenship required and active TS OR TS/SCI clearance adjudicated within the last 6 ye
• Candidate must be open to random CI Poly

Physical Requirements

• Must be able to remain in a stationary position50%.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office equipments etc.
• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
• Must be able to exchange accurate information in these situations

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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