Sr Salesforce Business Analyst

Couchbase; Raleigh (NC); Hybrid; USD 119,000 - 122,000; Full time

Benefits offered by this job

Time Off

Wellness Benefits

Retirement Plan

Career Growth

In-office/WFH setup

Job summary

Couchbase in Raleigh, NC is seeking a Senior Salesforce Business Analyst to bridge business needs with technical delivery. You’ll own the Salesforce roadmap, translate complex requirements into actionable user stories, and partner with cross‑functional teams to deliver high‑impact solutions.

You’ll collaborate with Sales, Finance, Customer Success, Marketing, Legal, and Operations, writing testable Jira stories, guiding sprints, and ensuring data integrity during monthly closings.

Qualifications

• 7+ years in Salesforce Analyst or Business Systems Analyst role.
• Proficiency with Jira backlog management.
• Solid knowledge of Salesforce configuration—objects, flows, validation, security.
• Ability to translate business needs into technical specs.
• Experience in Agile/Scrum environments.

Responsibilities

• Architect the Salesforce roadmap with leadership to define a high-impact backlog.
• Own delivery lifecycle from intake to launch, aligning with stakeholders.
• Lead discovery across Sales, Finance, Customer Success, Marketing, Legal, and Ops.
• Write clear Jira stories with acceptance criteria and edge cases.
• Refine backlog and facilitate biweekly sprint planning.
• Serve as the primary Dev contact for scope guidance.
• Perform UAT and protect Salesforce data during month-end/quarter-close.

Skills

Salesforce

Jira

Business Analysis

Agile/Scrum

Requirements Translation

Education

Salesforce Certification (Admin/Advanced)

Tools

Salesforce CPQ

Revenue Cloud

NetSuite

Workato

ZoomInfo

LinkedIn Sales Navigator

Job description

Senior Salesforce Business Analyst

Location: Raleigh, NC

Department: IT / Business Applications

This role will be based in our Raleigh office with the expectation that you will be in office three (3) days per week.

About Couchbase

At Couchbase, we empower organizations to harness the power of data with our cutting‑edge database solutions. Join our team to be part of a company that thrives on innovation, collaboration, and data‑driven decision‑making. We're building the future of data, and we want you to help us scale.

The Opportunity

We are seeking a Senior Salesforce Business Analyst to be the heartbeat of our Salesforce ecosystem. You won’t just be gathering requirements—you’ll be the bridge between our business visionaries and our technical team.

In this role, you’ll own the translation of complex business challenges into sleek, well‑scoped, and actionable solutions. From roadmap strategy to final deployment, you’ll stay hands‑on, ensuring our developers build with confidence and our stakeholders see real impact. If you love sitting at the center of the action and influencing how we build for the future, this is the role for you.

What You’ll Be Doing

• Architecting Our Roadmap: Partner with leadership to turn strategic goals into a sequenced, high‑impact backlog.
• Managing project delivery: Own the lifecycle of roadmap items from intake to launch, keeping projects moving forward and stakeholders informed.
• Facilitating Discovery: Lead the conversation with teams across Sales, Finance, Customer Success, Marketing, Legal, and Operations to uncover the "why" behind the request.
• Crafting Stories: Write clear, testable Jira user stories that developers love—complete with acceptance criteria, context, and edge cases.
• Leading Sprints: Keep our development cycle running by refining the project backlog and facilitating bi‑weekly sprint planning sessions.
• Guiding the Build: Act as the primary point of contact for developers, offering real‑time scope guidance and ensuring the build stays on track.
• Ensuring Excellence: Conduct UAT, review completed work, and own the integrity of our Salesforce data during month‑end and quarter‑close.

What You Bring To The Team

The Essentials

• Experience: Extensive professional experience (7+ years or equivalent) in a Salesforce Analyst or Business Systems Analyst role. You’ve worked in a hands‑on capacity and know how to deliver quality results.
• Proficiency in Jira: You know how to manage a backlog effectively.
• Technical Fluency: A solid working knowledge of Salesforce configuration—objects, flows, validation rules, page layouts, and security.
• The Bridge‑Builder: You can translate "business‑speak" into technical specs and back again without missing a beat.
• Agile Mindset: You’re comfortable in an Agile/Scrum environment and know how to drive a sprint ceremony.

Preferred Qualifications

• Certifications: Salesforce Admin, Business Analyst, or Advanced Admin credentials.
• Stack Savvy: Experience with Salesforce CPQ, Revenue Cloud, or quote‑to‑cash workflows.
• Systems Knowledge: Familiarity with integrated tools like NetSuite, Workato, ZoomInfo, or LinkedIn Sales Navigator.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range $119,000—$122,000 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Benefits

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in‑office / WFH setup. Food & Snacks for in‑office employees.
• And much more!
• Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn More About Couchbase

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Disclaimer

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