Sr Salesforce Administrator

The Walt Disney Company; Santa Monica (CA); On-site; USD 109,000 - 155,000; Full time

Job summary

An established industry player is seeking a Sr Salesforce Administrator to enhance their direct-to-consumer services. This role involves building and implementing innovative customer service technologies, ensuring platform stability, and collaborating with cross-functional teams. The ideal candidate will have extensive Salesforce experience, a strong background in software development, and a passion for enhancing viewer experiences. Join a dynamic team that values creativity and strategic thinking, and play a key role in shaping the future of premium streaming services. If you thrive in a fast-paced environment and are ready to make an impact, this opportunity is for you.

Benefits

Bonuses

Incentives

Comprehensive perks

Qualifications

• 5+ years of Salesforce Administration experience required.
• Proficiency in APEX, Java, SOQL, and SOSL is essential.
• Experience with technology transformation initiatives preferred.

Responsibilities

• Build and implement customer service technology for DTC.
• Maintain platform performance and data quality for over 20M monthly visits.
• Collaborate with stakeholders to customize solutions.

Skills

Salesforce Administration

APEX

Java

SOQL

SOSL

Data Analysis

Agile Methodology

Communication Skills

Flexibility

Education

Bachelor's Degree in Computer Science

Salesforce Administrator Certification

Tools

Salesforce

MuleSoft

NICE CXOne

Job description

Sr Salesforce Administrator

Apply Now | Apply Later

Job ID: 10118716

Location: San Antonio, Texas, United States / Santa Monica, California, United States

Business: Disney Direct to Consumer

Date posted: 4月 28, 2025

Job Summary:

DTC offers premium streaming services with Hulu, a service featuring originals, current season TV, a vast library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service with content from Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team seeks impactful team players to join the Viewer Experience (VX) team, who will embrace Disney and Hulu's legacy, think unconventionally, and contribute to Disney's DTC experience through strategic effort and innovation.

Responsibilities:

• Build, develop, and implement customer service technology supporting DTC, leveraging cloud-native tech for VX self-service and assisted service.
• Maintain platform availability, scalability, performance, and data quality supporting over 20M monthly help site visits, 50k daily interactions, and 6k internal users, including system administration and integration support using APEX and administrative keystrokes.
• Collaborate with stakeholders across departments to discuss requirements, advise on technology options, and customize solutions.
• Manage backlog requests and projects, conduct testing, and ensure system stability during releases.
• Oversee user access control for over 6,000 internal users, ensuring compliance.
• Coordinate with Salesforce monitoring teams to ensure system performance, especially during key streaming events.
• Maintain database integrity, perform data loads, and update role hierarchies and account assignments.
• Prototype emerging technologies and implement innovative solutions to enhance viewer experiences.

Qualifications:

• Bachelor's degree or equivalent; degree in computer science or related field preferred.
• 5+ years of Salesforce Administration experience.
• Proven ability to develop high-quality software and innovative features.
• Experience with technology transformation initiatives.
• Skills in creating/modifying database tables, metadata, UI, and automation.
• Proficiency in Salesforce APEX, Java, SOQL, SOSL.
• Experience with analytics, personalization, omni-channel routing, approval processes.
• Familiarity with Agile, test automation, CI/CD.
• Salesforce Administrator Certification required.
• Strong cross-functional partnership skills.
• Data analysis, prioritization, and communication skills.
• Flexibility to work nights and weekends as needed.

Preferred Skills:

• 2+ years on Salesforce platform development.
• 1+ years designing on MuleSoft.
• Experience with Salesforce APIs, additional certifications.
• Experience with NICE CXOne platform.
• Knowledge of streaming media or subscription services.
• Experience working with global and remote teams.

The salary range in Los Angeles, CA is $114,900-$154,100; in San Antonio, TX, $109,400-$146,700. Actual offers depend on experience, location, and other factors. Benefits include bonuses, incentives, and comprehensive perks.

About Disney DTC:

Oversees Hulu and Disney+ streaming, bringing Disney storytelling worldwide.

About Disney:

A leading global entertainment company with operations in over 40 countries, creating stories and experiences for all ages.

This position is with Hulu, LLC, part of Disney DTC.

Disney is an equal opportunity employer, valuing diversity and inclusion.