Sr. Salesforce Administrator

Action Behavior Centers - ABA Therapy for Autism; Austin (TX); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

PTO & Holidays

Health insurance + HSA

401k with match

Full benefits coverage

Student loan repayment

Training & growth opportunities

Tuition discounts

Job summary

Action Behavior Centers is seeking a Sr. Salesforce Administrator in Austin to lead and optimize our Salesforce platform across Sales, Marketing, and Experience Cloud. The role focuses on gathering requirements, designing scalable solutions, and delivering user-friendly configurations on the Lightning Platform.

The ideal candidate will manage user access, automate processes, and enhance data quality while coordinating with stakeholders to drive efficient operations in a healthcare setting.

Qualifications

• 5+ years of experience in Salesforce Administration.
• Experience with Sales, Marketing and Experience Cloud.
• Familiarity with Data 360 and SF Maps.
• Understanding of SOQL and basic triggers/Apex.
• Experience integrating Salesforce with third-party apps.

Responsibilities

• Manage user and license provisioning, roles, profiles, and sharing.
• Monitor data storage and optimize data usage.
• Apply Salesforce configuration changes (Flow, milestones, rules, objects, layouts).
• Manage data quality, automation, and sandbox environments.
• Gather requirements and translate to scalable, user-friendly solutions.
• Create roadmaps and communicate platform changes to users and stakeholders.

Skills

Salesforce Administration

Data manipulation

SOQL

Helpdesk support

Communication

Problem solving

Education

Bachelor's in CS/IS or related

Salesforce Administrator Certification

Advanced Salesforce Certification

Tools

Salesforce Sales Cloud

Salesforce Marketing Cloud

Salesforce Experience Cloud

Salesforce Maps

Data Import Wizard

Data Loader

Adobe Sign

HubSpot

Job description

Position: Sr. Salesforce Administrator Location: Austin Job Id: 36497 # of Openings: 1

ABC Story: Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. Growth with intentionality: We have a maniac focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Job Description

• We are looking for a Sr. Salesforce Administrator who is versatile and proactive and
• who can be an integral part of a small tight team in a fast-paced environment that will
• continually improve and enhance our Salesforce platform that supports Action Behavior
• Centers. This individual will gather business requirements, design scalable best practice
• solutions, and effectively meet the demanding needs of the Salesforce projects. The
• ideal candidate will be able to work effectively on Lightning Platform with Sales Cloud,
• Marketing Cloud, Experience Cloud and Maps, and be highly proficient in configuring
• within the lightning platform using flow builder and other Salesforce configuration tools.

Job Responsibilities

• Manage all aspects of user and license management including new user
• setup/deactivation, roles, profiles, permissions, public groups, sharing rules
• Monitor data and file storage utilization and provide recommendations on how to optimize data storage
• Salesforce configuration changes, including (but not limited to): Flow, milestones, assignment rules, approval processes, custom objects, lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custommsettings, custom metadata, mobile administration, reports and dashboards
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Create and manage Sandbox environments for development and testing
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform solutions
• Create roadmaps and set priorities, working closely with Salesforce manager and stakeholders
• Own the communication of platform changes to end users and stakeholders
• Daily user support Issues for a community of over 1000 users
• Technical and business documentation
• Management of integrated applications including but not limited to Adobe Sign, RingCentral, Hubspot, Forms Solutions, Scheduler, etc.
• Regularly evaluate new Salesforce features and third-party solutions and explain benefits and risks

Required Skills

• 5+ years of experience in Salesforce Administration
• 5+ years of experience in computer software admin/development in a company environment
• Experience in implementation and configuration of Sales, Marketing and
• Experience Cloud, Data 360 and SF Maps
• Understanding of basic triggers/Apex code and Salesforce Object Query
• Language (SOQL)
• 5+ years experience with data manipulation and transformation including data
• deduping, import (using Data Import Wizard or Data Loader), Data transfer
• DevOps/release management experience
• Experience with creating custom report types and creating simple and complex reports and dashboards (including joined reports)

Qualifications

• Bachelor’s in Computer Science, Information Systems or related field
• Salesforce Certifications (Administrator or Advanced Administrator)
• Expertise in Salesforce best practices across the platform, including third party applications
• Solid business acumen, with broad understanding of business terminology and processes
• Strong Business and Technical documentation skills
• Strong and concise communication skills, both written and verbal
• Excellent problem-solving, analytical and team-working skills
• Detail oriented in all aspects of their work
• Ability to work independently with minimal supervision
• Ability to work in a fast-paced environment with changing priorities and a high level of accuracy
• Must be able to support users in a "helpdesk-like" environment as well as in a project based one
• Experience with Data Integration of Salesforce with third party applications
• Leveraging Salesforce open API is a plus
• Experience working in a healthcare-related organization with an understanding of
• HIPAA rules and guidelines is a plus
• Must be authorized to work in the United States on a full-time basis for any employer

Additional Rewards

• Generous PTO + Holiday Time Off
• Health insurance coverage + Health Savings Accounts for tax-free benefits on childcare + medical expenses
• 401k Retirement Plans with company matching
• Full benefits covered up to 90%
• Student Loan Repayment w. Employer Contributions
• Continuous training and growth opportunities
• Tuition Discounts at our ABC University Partners
• Compensation:105k - 115k. Bonus structure is up to 5% of base salary based on performance.