Sr. Sales Representative Support

Defense and Development Enterprises LLC; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

Defense and Development Enterprises LLC in Weston, FL is seeking a Sr. Sales Representative to drive revenue and nurture customer relationships.

You will manage accounts, respond to inquiries, prepare pricing proposals, and coordinate with Sales, Purchasing, Repairs, Shipping, and Accounting to meet customer needs. The role requires 5+ years in sales support or inside sales, preferably in aviation/aerospace, with strong communication and CRM skills.

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in sales support, customer service, or inside sales; aviation/aerospace industry experience preferred.
• Experience managing customer accounts and supporting revenue growth.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Manage assigned customer accounts and serve as the primary relationship owner for sales inquiries and business development opportunities.
• Manage the full lifecycle of customer orders, including processing, returns, exchanges, and quotations, ensuring accuracy and timeliness.
• Develop pricing quotations and negotiate terms within established guidelines to secure customer orders.
• Exercise discretion in pricing adjustments within approved guidelines to support deal closure and customer retention.
• Exercise independent judgment in prioritizing sales opportunities and structuring solutions.
• Maintain detailed and accurate customer records in the CRM system.
• Collaborate with Sales, Purchasing, Repairs, Shipping, and Accounting to develop and implement solutions that meet customer needs and support business objectives.
• Evaluate customer requirements and determine appropriate solutions to meet operational and revenue objectives.
• Provide order status, shipping updates, and documentation to customers, ensuring clear communication and proactive resolution of potential issues.
• Escalate complex or high-risk issues to the Regional Director of Sales - Latin America when appropriate.
• Monitor open orders and proactively address fulfillment issues to support on-time delivery and customer satisfaction.
• Identify recurring service issues and recommend process improvements.
• Support customer satisfaction initiatives, including surveys and feedback tracking.
• Ensure compliance with company policies, quality standards, and export requirements (if applicable).
• Accountable for supporting revenue growth and customer retention within assigned accounts.
• Work directly with finance to resolve invoice and support collections.
• Maintain a thorough understanding of U.S. government export regulations, including EAR and ITAR, and work directly with the Export Department to ensure compliance.
• Keep management updated on all activities, including new business opportunities, workload, project deadlines and any operational challenges.
• Sources or brokers material or services from vendors or shops in accordance with company protocols.

Skills

Account management

Customer service

Communication skills

Sales support

CRM systems

Education

High school diploma or equivalent

Tools

Salesforce

Avsight

ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Florida- Recruitment Only, Weston, FL, US

3 days ago Requisition ID: 1004

WHERE YOUR CAREER TAKES FLIGHT

Ready to take the next step in your career? Join a team where people are valued, growth is encouraged, and your contributions make a difference. Together, we’re committed to quality, excellence, and making an impact. Your next opportunity starts here.

POSITION OVERVIEW:

The Sr. Sales Representative supports company revenue and customer retention objectives by providing responsive, accurate, and solution-driven service to customers. This role functions as a customer relationship owner, managing assigned accounts and identifying sales opportunities, while developing pricing proposals within established company guidelines and exercising independent judgment in structuring solutions that meet customer needs and support company profitability and operational objectives.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via phone and email.
• Manage assigned customer accounts and serve as the primary relationship owner for sales inquiries and business development opportunities.
• Manage the full lifecycle of customer orders, including processing, returns, exchanges, and quotations, ensuring accuracy and timeliness.
• Develop pricing quotations and negotiate terms within established guidelines to secure customer orders.
• Exercise discretion in pricing adjustments within approved guidelines to support deal closure and customer retention.
• Exercise independent judgment in prioritizing sales opportunities and structuring solutions.
• Maintain detailed and accurate customer records in the CRM system.
• Collaborate with Sales, Purchasing, Repairs, Shipping, and Accounting to develop and implement solutions that meet customer needs and support business objectives.
• Evaluate customer requirements and determine appropriate solutions to meet operational and revenue objectives.
• Provide order status, shipping updates, and documentation to customers, ensuring clear communication and proactive resolution of potential issues.
• Escalate complex or high-risk issues to the Regional Director of Sales - Latin America when appropriate.
• Monitor open orders and proactively address fulfillment issues to support on-time delivery and customer satisfaction.
• Identify recurring service issues and recommend process improvements.
• Support customer satisfaction initiatives, including surveys and feedback tracking.
• Ensure compliance with company policies, quality standards, and export requirements (if applicable).
• Accountable for supporting revenue growth and customer retention within assigned accounts.
• Work directly with finance to resolve invoice and support collections.
• Maintain a thorough understanding of U.S. government export regulations, including EAR and ITAR, and work directly with the Export Department to ensure compliance.
• Keep management updated on all activities, including new business opportunities, workload, project deadlines and any operational challenges.
• Sources or brokers material or services from vendors or shops in accordance with company protocols.

MINIMUM QUALIFICATIONS

Education, Certifications and/or licenses:

• High school diploma or equivalent required.
• 5 or more years of experience in sales support, customer service, or inside sales; aviation/aerospace industry experience preferred.
• Experience managing customer accounts and supporting revenue growth.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Skills/Software:

• Experience with ERP and/or CRM systems (e.g., Salesforce, Avsight).
• Familiarity with logistics and order management processes.
• Strong data entry accuracy and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that are needed by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this position, the employee is regularly expected to sit, talk, and hear. The employee frequently uses hands and fingers to operate a computer keyboard and other office equipment. The employee will occasionally stand, walk, or lift and/or move up to 10 pounds. Specific vision abilities involved in this position include close vision and the ability to adjust focus. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions, unless such accommodations would impose an undue hardship on the Employer.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position operates primarily in a professional office environment and routinely uses standard office equipment such as computer, phones, and copiers. Occasional travel may be required for meetings, trainings, or company events.