Sr Sales Operations Specialist

Hillman Group; Cincinnati, Northern (OH, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Hillman Group in Cincinnati, OH is seeking a Sr Sales Operations Specialist to act as a key partner to the Sales team, customers, and internal departments. You will ensure seamless execution of customer programs and support strategic account management initiatives.

The role requires being in the office four days a week at Cincinnati, OH, and focuses on improving customer satisfaction, streamlining operational processes, and driving revenue growth through proactive problem solving and

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Experience in sales support, customer service, account support, or related role.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary internal support partner for National Account Managers and the Sales team.
• Coordinate and facilitate customer requests, internal communications, and cross-functional support.
• Set up new customers and locations within company systems.
• Manage orders efficiently to ensure revenue flow and customer satisfaction.
• Lead the operational execution of new product launches.
• Act as the primary contact for internal logistics and operational issues.
• Become the subject matter expert on assigned customers' retail systems and processes.
• Analyze customer ordering trends and behaviors to identify needs and opportunities.

Skills

Customer focus

Communication

Leadership & ownership

Collaboration

Organization & results

Technical skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Retail systems

Job description

Are you a highly organized professional who thrives on building relationships, solving problems, and driving customer success? We are looking for a Sr Sales Operations Specialistto serve as a key partner to our Sales team, customers, and internal departments. In this role, you will help ensure seamless execution of customer programs, support strategic account management initiatives, and act as a trusted resource across the organization.

This role requires you to be in office 4 days a week at our Cincinnati, OH location.

You will play a critical role in maintaining customer satisfaction, managing operational processes, supporting revenue growth, and helping the team deliver exceptional service every day.

What You'll Do

Sales & Customer Support

• Serve as the primary internal support partner for National Account Managers and the Sales team.
• Coordinate and facilitate customer requests, internal communications, and cross-functional support.
• Set up new customers and locations within company systems.
• Manage orders efficiently to ensure a consistent flow of revenue and customer satisfaction.
• Lead the operational execution of new product launches.
• Act as the primary contact for internal logistics and operational issues.
• Become the subject matter expert on assigned customers' retail systems and processes.
• Manage customer pricing updates, profiles, and related documentation.
• Analyze customer ordering trends and behaviors to identify changing needs and opportunities for improvement.

Relationship Management

• Build strong, professional relationships with assigned customers and internal business partners.
• Serve as a trusted advisor to the Sales team by helping navigate internal processes and resources.
• Foster a culture of trust, accountability, and exceptional service with both internal and external customers.
• Act proactively to address customer concerns and improve overall customer experience.

Communication & Collaboration

• Partner closely with National Account Managers and senior leadership to ensure alignment and execution.
• Facilitate regular meetings with Account Managers to discuss customer activities, priorities, and opportunities.
• Respond quickly and professionally to customer inquiries, order issues, and service requests.
• Communicate effectively across departments to ensure customer needs are understood and met.

Team Leadership & Support

• Serve as a go-to resource for team members seeking guidance on systems, operational processes, and execution.
• Provide backup support for teammates and leadership when needed.
• Help onboard, train, and mentor team members by sharing best practices and expertise.
• Lead by example, demonstrating professionalism, accountability, and a commitment to excellence.

Additional Responsibilities

• Support continuous improvement initiatives and process enhancements.
• Perform other duties as assigned.

What We're Looking For

Education & Experience

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Experience in sales support, customer service, account support, or a related role.
• Proven ability to manage multiple priorities in a fast-paced environment.

Skills & Competencies

Customer Focus

• Passion for delivering exceptional service and building long-term customer relationships.
• Ability to anticipate customer needs and proactively provide solutions.

Communication

• Strong verbal and written communication skills.
• Ability to collaborate effectively with customers, sales teams, and cross-functional partners.

Leadership & Ownership

• Takes initiative, follows through on commitments, and accepts accountability.
• Demonstrates sound judgment and professionalism in all interactions.
• Embraces change and helps others navigate it successfully.

Collaboration

• Works effectively across teams and departments.
• Shares knowledge and resources to support team success.
• Positively influences team culture and performance.

Organization & Results Orientation

• Strong analytical, problem-solving, and multitasking abilities.
• Excellent organizational and time-management skills.
• Ability to prioritize work, meet deadlines, and drive results.

Technical Skills

• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Experience working with customer portals, retail systems, and order management platforms is a plus.

Why Join Us?

This role offers the opportunity to make a direct impact on customer satisfaction, sales success, and operational excellence. If you enjoy building relationships, solving challenges, leading others, and driving results, we'd love to hear from you.