Sr. Sales Operations Analyst

Illumina; Montgomery (AL); Hybrid; USD 88,200 - 132,400; Full time

Job summary

Illumina in San Diego, CA is seeking a Sr. Sales Operations Analyst for a hybrid role that requires presence at the HQ two days per week. The position focuses on standardizing sales processes, driving continuous improvement, and supporting commercial sales objectives.

You will partner with AMR Sales Management, design territory and quota processes, prepare advanced pipeline analyses, and enhance Excel modeling. Experience with Salesforce.com and IBM Planning Analytics is a plus.

Qualifications

• 4+ years of experience in commercial operations, sales operations, logistics, FP&A, or related commercial role.
• Strong analytical, organizational, problem-solving, critical-thinking, and project-management skills.
• Proficiency in managing analytically rigorous initiatives.
• Excellent Excel modeling skills (PowerQuery, PivotTables, advanced formulas, large data models).
• Adept and clear communicator of complex concepts through written and verbal means.
• Strong interpersonal skills for effective collaboration across departments.

Responsibilities

• Build relationships and serve as the main point of contact to AMR Sales Management for two subregional directors and several frontline teams.
• Develop deep business understanding and strategy around sales reporting, quota setting, territory design, and sales process optimization.
• Facilitate pipeline review meetings with Sales Management to define optimal performance for sales teams.
• Prepare advanced pipeline analyses to identify and communicate trends and drivers to the business.
• Innovate and enhance existing Excel modeling to increase efficiency in the annual quota setting process.
• Proactively identify and develop opportunities for sales process improvement.
• Advise sales management on best practices for leveraging reporting to drive actionable insights.
• Participate in regional and global projects related to process improvement and system implementation, serving as a subject‑matter expert.
• Drive adoption of commercial resources through end‑user education, training, and onboarding.
• Communicate best practices, change notices, and announcements to the sales staff and leadership.

Skills

Analytical skills

Excel modeling

Salesforce

Project management

Communication

Tools

Salesforce

IBM Planning Analytics

Job description

Sr. Sales Operations Analyst – San Diego, CA – USA (Hybrid)

The Illumina AMR Sales Operations team is seeking a qualified senior professional to serve as a Sales Operations Analyst. This hybrid role requires presence at the San Diego HQ Office two days per week and focuses on standardizing sales processes, driving continuous improvement, and supporting commercial sales objectives.

Responsibilities

• Build relationships and serve as the main point of contact to AMR Sales Management for two subregional directors and several frontline teams.
• Develop deep business understanding and strategy around sales reporting, quota setting, territory design, and sales process optimization.
• Facilitate pipeline review meetings with Sales Management to define optimal performance for sales teams.
• Prepare advanced pipeline analyses to identify and communicate trends and drivers to the business.
• Innovate and enhance existing Excel modeling to increase efficiency in the annual quota setting process.
• Proactively identify and develop opportunities for sales process improvement.
• Advise sales management on best practices for leveraging reporting to drive actionable insights.
• Participate in regional and global projects related to process improvement and system implementation, serving as a subject‑matter expert.
• Drive adoption of commercial resources through end‑user education, training, and onboarding.
• Communicate best practices, change notices, and announcements to the sales staff and leadership.

Required Experience & Qualifications

• 4+ years of experience in commercial operations, sales operations, logistics, FP&A, or a related commercial role.
• Strong analytical, organizational, problem‑solving, critical‑thinking, and project‑management skills.
• Proficiency in managing analytically rigorous initiatives.
• Excellent Excel modeling skills (PowerQuery, PivotTables, advanced formulas, large data models).
• Adept and clear communicator of complex concepts through written and verbal means.
• Strong interpersonal skills for effective collaboration across departments.
• Adaptable to fast‑paced settings, capable of managing multiple tasks and driving innovation.
• Skilled at presenting initiatives and solutions to diverse audiences, with the ability to influence and solve complex problems.
• Experience with Salesforce.com and IBM PlanningAnalytics is a plus.
• Background supporting various business partners with a focus on analytics and/or operational excellence.
• Ability to lead, plan, and execute process‑improvement initiatives.
• Ability to evaluate solutions from near‑term and long‑term perspectives.

Compensation & Benefits

The estimated base salary range for this role is $88,200 – $132,400. Roles may also be eligible for variable cash programs (bonus or commission) and equity. Employees receive a comprehensive benefits package that includes health, dental, vision, retirement, paid time off, and access to genomics sequencing and family‑planning services.