Sr. Sales Operations Analyst

Illumina; San Diego (CA); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health/dental/vision benefits

Retirement benefits

Paid time off

Job summary

Illumina, based in San Diego, CA, is hiring a Sr. Sales Operations Analyst for a hybrid role requiring 2 days on-site weekly at the San Diego HQ. You will drive sales standardization, process improvements, and data-driven insights across territories and accounts to support commercial objectives.

The candidate will lead analytics, collaborate across departments, and engage in regional/global projects to optimize reporting and performance. A strong Excel and Salesforce background is expected.

Qualifications

• Bachelor’s degree and 5+ years related experience, or 3 years with a Master’s degree.
• Strong analytical, organizational, problem solving, and project management skills.
• Experience with Salesforce.com and IBM Planning Analytics is a plus.
• Excellent Excel modeling capabilities (Power Query, Pivot, advanced formulas).
• Clear written and verbal communication with cross-functional collaboration.

Responsibilities

• Build relationships and serve as main contact to General Manager for subregional teams.
• Develop strategy for sales reporting, quota setting, territory design, and process optimization.
• Lead pipeline review meetings to define performance goals for sales teams.
• Prepare advanced pipeline analyses identifying trends and drivers.
• Identify opportunities for sales process improvements and educate end users.
• Collaborate on regional/global projects and act as a subject matter expert.
• Drive adoption of commercial resources through training and onboarding.

Skills

Analytical skills

Excel modeling

Sales Operations

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Master’s degree

Tools

Salesforce.com

IBM Planning Analytics

Power Query

Pivot tables

Job description

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Location San Diego, CA. This position is a Hybrid role required to be at the San Diego HQ Office 2 days per week.

Position Summary

Illumina’s USCAN Sales Operations team is looking for a strong operations business partner to join as a Sr. Sales Operations Analyst. This role is expected to drive sales standardization and continuous improvement in systems, processes, and business operations to achieve commercial sales objectives. Highlighted responsibilities of this role include executing the sales teams’ vision through quota, territory, pipeline, and account management. The ideal candidate is an experienced data-driven decision maker and a confident communicator. Success on this fast-paced team will rely on experience with problem solving skills, critical thinking, attention to detail, the ability to work under pressure, and most importantly, an inquisitive flexible mindset.

Responsibilities

• Build relationships and act as a main point of contact to General Manager for a subregional team including district manager and several frontline teams.
• Develop deep business understanding and strategy around sales reporting, quota setting, territory design and sales process optimization.
• Facilitate pipeline review meetings with Sales Management to define optimal performance for sales teams.
• Prepare advanced pipeline analyses to help identify and communicate trends and drivers to the business.
• Proactively identify and develop opportunities for sales process improvement.
• Advise sales management on how to best leverage reporting to drive actionable insights.
• Participate in regional and global projects relating to process improvement and/or system implementation and seen as subject matter expert.
• Drive adoption of commercial resources through end user education, training, and on-boarding.
• Proactively communicate best practices, change notices, and announcements to the sales staff and sales leadership.

Required Experience

• Experience in Commercial Operations, Sales Operations, logistics, FP&A or a related commercial role.
• Proven strong analytical, organizational, problem solving, critical thinking, and project management skills.
• Proficiency in managing analytically rigorous initiatives.
• Excellent Excel modeling skills (e.g. Power Query, Pivot, Advanced formulas, Large data models).
• Adept and clear communicator of complex concepts through written and verbal means.
• Strong interpersonal skills for effective collaboration across departments.
• Adaptable to fast-paced settings, capable of managing multiple tasks and driving innovation.
• Skilled at presenting initiatives and solutions to diverse audiences, with the ability to influence and solve complex problems.
• Experience working with Salesforce.com and IBM Planning Analytics is a plus.
• Background supporting various business partners with a focus on analytics and/or operational excellence.
• Ability to effectively lead, plan and execute on plans for process improvement.
• Ability to evaluate solutions from both a near term and long-term perspective.

Education Requirements

Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or 3 years and a Master’s degree; or equivalent work experience.

The estimated base salary range for the Sr. Sales Operations Analyst role based in the United States of America is: $90,000 - $135,000. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritised openness, collaboration, and seeking alternative perspectives to propel innovation in genomics.

We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race.

We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility.

We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws.

Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process.

If you require accommodation to complete the application or interview process, please contact [e-mail]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity.

We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all.

Learn more about life at Illumina.