Sr Sales Manager

TPG Hotels and Resorts; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality service provider in Charlotte, North Carolina, is seeking an experienced Sales Manager. You will proactively identify and secure new business opportunities, manage client relationships, and analyze market trends to drive revenue growth. The ideal candidate holds a Bachelor's degree in Hospitality Management or Business and has 2–5 years of sales experience in the hospitality industry. Strong negotiation and communication skills are essential. This full-time position offers competitive compensation and growth opportunities.

Qualifications

• Minimum 2–5 years of sales experience in the hospitality industry, preferably within an international hotel brand.
• Prior experience with corporate, SMERF, or group sales is highly desirable.

Responsibilities

• Identify, solicit, and secure new business opportunities to achieve revenue goals.
• Build and maintain strong relationships with key decision-makers.
• Analyze market trends and customer behavior for growth opportunities.

Skills

Strong negotiation

Presentation skills

Communication skills

Organizational skills

Time-management skills

Proficiency in MS Office

Education

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field

Tools

CRM systems

Sales reporting tools

Marriott sales systems

Job description

Key Responsibilities

Sales & Revenue Generation

• Proactively identify, solicit, and secure new business opportunities to achieve and exceed revenue goals.
• Manage a defined portfolio of accounts across segments such as Corporate, SMERF, Leisure, Government, or Travel Trade (as assigned).
• Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.
• Conduct regular sales calls, site inspections, client presentations, and networking activities.
• Negotiate rates, contracts, and terms in line with hotel pricing strategies and brand guidelines.

Account Management & Client Relations

• Build and maintain strong, long‑term relationships with key decision‑makers and stakeholders.
• Understand client needs and provide tailored solutions using Marriott’s full range of products and services.
• Ensure seamless handover of confirmed business to Events, Operations, and Revenue teams.
• Monitor account performance and identify opportunities for upselling and cross‑selling.

Market Analysis & Strategy

• Analyze market trends, competitor activity, and customer behavior to identify growth opportunities.
• Participate in forecasting, budgeting, and revenue planning processes.
• Maintain accurate and up‑to‑date sales activity records using Marriott’s CRM and sales systems (e.g., CI/TY, Salesforce, or equivalent).

Collaboration & Internal Coordination

• Work closely with Revenue Management, Marketing, Events, and Operations teams to optimize overall hotel performance.
• Participate in weekly sales meetings, strategy sessions, and brand‑driven initiatives.
• Support hotel‑wide promotional campaigns and Marriott Bonvoy loyalty initiatives.

Brand & Service Excellence

• Represent Marriott International in a professional, ethical, and brand‑consistent manner at all times.
• Ensure all sales activities comply with Marriott brand standards, policies, and procedures.
• Deliver exceptional customer service and uphold Marriott’s commitment to putting people first.

Key Performance Indicators (KPIs)

• Achievement of individual and hotel revenue targets
• Room nights and total revenue generated
• Account retention and growth
• Conversion rate of leads and RFPs
• Customer satisfaction and loyalty metrics

Qualifications & Experience

Education

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.

Experience

• Minimum 2–5 years of sales experience in the hospitality industry, preferably within an international hotel brand.
• Prior experience with corporate, SMERF, or group sales is highly desirable.
• Experience working with CRM systems and sales reporting tools.

Skills & Competencies

• Strong negotiation, presentation, and communication skills
• Proven ability to build and maintain client relationships
• Results‑driven with strong commercial acumen
• Excellent organizational and time‑management skills
• Ability to work independently and collaboratively in a fast‑paced environment
• Proficiency in MS Office; experience with Marriott sales systems is an advantage

Personal Attributes

• High level of professionalism and integrity
• Customer‑focused mindset aligned with Marriott’s service culture
• Proactive, self‑motivated, and resilient
• Adaptable and open to continuous learning