Sr Sales Manager

TPG Hotels & Resorts; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

TPG Hotels & Resorts seeks an experienced hotel sales professional to proactively identify and secure new business, manage a defined account portfolio, and develop strategic plans aligned with revenue objectives.

You will conduct sales calls, site inspections, presentations, and networking while negotiating rates and terms in line with brand guidelines. Build lasting client relationships and drive upsell opportunities.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 2–5 years of sales experience in hospitality or related industry.
• Experience with corporate, SMERF, or group sales is highly desirable.
• Experience working with CRM systems and sales reporting tools.
• Strong negotiation, presentation, and communication skills.

Responsibilities

• Proactively identify, solicit, and secure new business opportunities to achieve and exceed revenue goals.
• Manage a defined portfolio of accounts across Corporate, SMERF, Leisure, Government, or Travel Trade (as assigned).
• Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.
• Conduct regular sales calls, site inspections, client presentations, and networking activities.
• Negotiate rates, contracts, and terms in line with hotel pricing strategies and brand guidelines.
• Build and maintain strong, long-term relationships with key decision-makers and stakeholders.
• Understand client needs and provide tailored solutions using Marriott’s full range of products and services.
• Ensure seamless handover of confirmed business to Events, Operations, and Revenue teams.
• Monitor account performance and identify opportunities for upselling and cross-selling.
• Analyze market trends, competitor activity, and customer behavior to identify growth opportunities.
• Participate in forecasting, budgeting, and revenue planning processes.
• Maintain accurate and up-to-date sales activity records using Marriott’s CRM and sales systems.

Skills

Negotiation

Presentation

Communication

Education

Bachelor's degree in Hospitality Management

Business Administration

Marketing

Related field

Tools

CRM systems

Sales reporting tools

Job description

Proactively identify, solicit, and secure new business opportunities to achieve and exceed revenue goals.

Manage a defined portfolio of accounts across segments such as Corporate, SMERF, Leisure, Government, or Travel Trade (as assigned).

Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.

Conduct regular sales calls, site inspections, client presentations, and networking activities.

Negotiate rates, contracts, and terms in line with hotel pricing strategies and brand guidelines.

Account Management & Client Relations

Build and maintain strong, long-term relationships with key decision-makers and stakeholders.

Understand client needs and provide tailored solutions using Marriott’s full range of products and services.

Ensure seamless handover of confirmed business to Events, Operations, and Revenue teams.

Monitor account performance and identify opportunities for upselling and cross-selling.

Market Analysis & Strategy

Analyze market trends, competitor activity, and customer behavior to identify growth opportunities.

Participate in forecasting, budgeting, and revenue planning processes.

Maintain accurate and up-to-date sales activity records using Marriott’s CRM and sales systems (e.g., CI/TY, Salesforce, or equivalent).

Collaboration & Internal Coordination

Work closely with Revenue Management, Marketing, Events, and Operations teams to optimize overall hotel performance.

Participate in weekly sales meetings, strategy sessions, and brand-driven initiatives.

Support hotel-wide promotional campaigns and Marriott Bonvoy loyalty initiatives.

Brand & Service Excellence

Represent Marriott International in a professional, ethical, and brand-consistent manner at all times.

Ensure all sales activities comply with Marriott brand standards, policies, and procedures.

Deliver exceptional customer service and uphold Marriott’s commitment to putting people first.

Key Performance Indicators (KPIs)

Achievement of individual and hotel revenue targets

Room nights and total revenue generated

Account retention and growth

Conversion rate of leads and RFPs

Customer satisfaction and loyalty metrics

Qualifications & Experience

Education

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.

Experience

Minimum 2–5 years of sales experience in the hospitality industry, preferably within an international hotel brand.

Prior experience with corporate, SMERF, or group sales is highly desirable.

Experience working with CRM systems and sales reporting tools.

Strong negotiation, presentation, and communication skills

Proven ability to build and maintain client relationships

Results-driven with strong commercial acumen

Excellent organizational and time-management skills

Ability to work independently and collaboratively in a fast-paced environment

Proficiency in MS Office; experience with Marriott sales systems is an advantage

Personal Attributes

High level of professionalism and integrity

Customer-focused mindset aligned with Marriott’s service culture

Proactive, self-motivated, and resilient

Adaptable and open to continuous learning

Equal Opportunity Employer
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