Sr. Sales Engineer - Telecom

Adtran, Inc.; City of Syracuse (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

ADTRAN, Inc. in Syracuse, NY is seeking a Sales Engineer to support field engagement activities, including overview presentations, pre- and post-sales visits, and customer trials.

You will assist with lab and field trials, troubleshoot, train, install, and implement solutions for accounts in the assigned territory. The role requires a bachelor’s degree, 5+ years of related experience, CCNA/CCDA/ATSP preferred, and extensive travel (60%+).

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 5+ years of related experience required.
• CCNA/CCDA/ATSP certifications preferred.
• Extensive travel required: 60%+ out of office.

Responsibilities

• Direct account and partner responsibilities for assigned territories.
• Maintain a current knowledge base including competitive solutions and product specs.
• Provide technical and sales support including demonstrations, evaluations, and training for accounts.
• Assist in development of formal sales plans and proposals for opportunities.
• Work cross-functionally with Proposals, Marketing, Corporate, Engineering, etc. to keep information up-to-date.
• Participate in strategic meetings to identify client requirements and product direction.
• Maintain knowledge of ADTRAN brand and competitive solutions and communicate strengths/weaknesses.
• Ensure deliverables meet customer needs and uphold the ADTRAN brand.

Skills

Pre-Sales

Presentations

Customer engagement

Technical support

Education

Bachelor's Degree or equivalent

Tools

CCNA

CCDA

ATSP

Job description

Welcome!Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Job Summary

The Sales Engineer will be responsible for supporting field engagement activities including; overview presentations, pre and post sales visits, assisting with lab and field trials, and troubleshooting, training, installing, implementing, and providing other customer support as needed.

Duties and Responsibilities

• Direct account and partner responsibilities for assigned territories.
• Maintain a current knowledge base and skills set including; relevant competitive solutions sets, ADTRAN product specifications, performance criteria, end-user applications, and customer requirements.
• Provide technical and sales support including demonstrations, evaluations, and training for accounts in assigned territory and perform technical presentations for customers, partners, and prospects.
• Assist in the development of formal sales plans and proposals for assigned opportunities.
• Work cross-functionally with Proposals, Marketing, Corporate, Engineering, etc. to ensure that information is consistently up-to-date and accurate.
• Participate in strategic meetings with cross-functional members in order to identify issues, client requirements, product requirements and direction, processes, and timelines of final products to be delivered to clients.
• Maintain a current knowledge base of and consistently convey ADTRAN brand and company specifics, competitive customer solutions, as well as product strengths and weaknesses.
• Ensure the final deliverable product is functional, meets the customers’ needs, and upholds the ADTRAN brand as well as maintaining a professional and positive image of the ADTRAN brand.
• Other projects and tasks may be assigned to accommodate the changing needs of the department and the Company.

Qualifications

Basic Qualifications

• Bachelor’s Degree (B.S./B.A.) or equivalent experience required.
• 5+ years of related experience required.
• Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), and/or Advanced Technology Support Program (ATSP) preferred.
• Extensive travel required: 60% or more out of office, 40% or more overnight stays.

Preferred Qualifications (Optional)

• ADTRAN and Cisco product experience (or relevant experience in key competitor products) as well as Pre-Sales technical support experience preferred.
• Working knowledge and demonstrated experience with IP Routing, Ethernet Switching, VoIP, IP Telephony, VPN, Security, 802.11 Wi-Fi, Remote Access, Voice/Video, LAN & WAN, baseline SE, and Transmissions Systems preferred.
• Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), and/or Advanced Technology Support Program (ATSP) preferred.