Sr. Sales Associate

Rack Room Shoes; Grand Prairie (TX); Sur place; USD 29 000 - 40 000; Plein temps

Résumé du poste

Rack Room Shoes is seeking a SR Sales Associate to deliver outstanding customer service and help meet store goals in Grand Prairie, TX. You will assist customers, handle refunds/exchanges, and manage customer pickup orders while supporting daily operations.

You will maintain merchandise presentation, participate in inventories, emphasize loss prevention, process POS transactions, and collaborate with the store team to promote rewards programs and company initiatives.

Qualifications

• Interpersonal skills to deal effectively with customers and employees.
• Basic communication, organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of store policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Responsabilités

• Create an excellent shopping experience through awareness and service standards.
• Assist with refunds/exchanges and processing customer orders.
• Maintain merchandise presentation and cleanliness of all areas.
• Develop product knowledge and fitting skills.
• Participate in inventories and loss prevention concerns.
• Process sales and POS transactions accurately.
• Support back-office duties as needed.

Connaissances

Interpersonal skills

Basic communication

Organization

Math skills

Retail sales experience

Description du poste

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/