Sr. Sales Associate

Rack Room Shoes; Aberdeen (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes in Aberdeen, NC is seeking SR Sales Associates to provide excellent service, meet store goals, and handle POS/back office duties including refunds and customer pickup orders. You will help maintain merchandise presentation and support store promotions.

Responsibilities include assisting with inventory and shipping, processing transactions, and upholding company policies. This role emphasizes customer service and teamwork with store management.

Qualifications

• Previous retail sales experience preferred.
• Strong customer service and communication skills.
• Ability to follow policies and procedures.
• Basic math and cash handling abilities.

Responsibilities

• Create a positive shopping experience by following service standards.
• Promote rewards programs and initiatives.
• Support stock presentation and merchandising.
• Assist with inventory, shipping, and receiving as needed.
• Process sales and POS transactions in accordance with policy.
• Assist with refunds, exchanges, and customer pickups when applicable.

Skills

Interpersonal skills

Basic communication

Organization

Math skills

Retail sales

Policies knowledge

Visual merchandising

Customer service

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/