Sr. Sales Associate - 35100

Rack Room Shoes; North Charleston (SC); Presencial; USD 17 000 - 21 000; Tempo integral

Resumo da oferta

Rack Room Shoes in North Charleston, SC is seeking SR Sales Associates to deliver excellent service, meet store goals, and perform a range of duties from sales to back-office tasks.

You will handle refunds, exchanges, processing S2H and Customer Pickup orders, maintain merchandise presentation, participate in inventory, and adhere to policies. Strong interpersonal and math skills are essential, with a team-oriented approach.

Qualificações

• Retail experience in footwear or specialty store is a plus.
• Strong communication and math skills for daily transactions.
• Willingness to work a flexible schedule including weekends and holidays.
• Ability to learn store policies and merchandising standards.

Responsabilidades

• Create an excellent shopping experience for customers through service standards and product knowledge.
• Assist customers with sales, refunds, exchanges, and processing S2H and Customer Pickup orders.
• Maintain merchandise presentation and store cleanliness; ensure stock is organized and well-displayed.
• Participate in physical inventories and help with receiving and stocking.
• Operate POS terminals in accordance with policy and ensure accuracy of transactions.

Conhecimentos

Customer service

Sales experience

Interpersonal skills

Basic math

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Back Office

Descrição da oferta de emprego

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/