Sr. Sales Associate - 35094

Rack Room Shoes; Louisville (KY); On-site; USD 26,000 - 34,000; Full time

Job summary

Rack Room Shoes in Louisville, KY is seeking a SR Sales Associate to deliver excellent customer service and meet store goals. You will handle sales, refunds and exchanges, S2H orders, and Customer Pickup while following policy and procedures.

This role emphasizes product knowledge, merchandising, cash handling, and loss prevention awareness within a fast-paced footwear retailer.

Qualifications

• Interpersonal skills to work with customers and colleagues.
• Basic verbal and non-verbal communication.
• Knowledge of store policies and procedures.
• Experience in retail sales, preferably footwear.
• Basic visual merchandising and store presentation understanding.

Responsibilities

• Create an excellent shopping experience and promote store service standards.
• Process refunds/exchanges and handle POS transactions.
• Assist with S2H orders and Customer Pickup.
• Maintain merchandise presentation and store cleanliness.
• Support loss prevention practices and policy adherence.

Skills

Customer service

Cashier skills

POS usage

Communication

Organization

Math skills

Tools

POS Terminal

Job description

Job Description Summary

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards.
  Positive attitude, willingness to serve and well informed.
  Sales and assistance
  Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
  Ensure stock is well arranged and merchandised properly.
  Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Benefits Information: https://rackroomshoes.hrbenefits.net/