Senior Customer Service & RMA Coordinator

Supermicro; Wayne (CA); On-site; USD 38,572 - 45,460; Full time

Job summary

Supermicro in Wayne, CA is seeking a Customer Service Coordinator to work with cross-functional teams to prioritize customer requests, manage RMA processing, and uphold excellent service levels in a fast-paced environment.

The role requires at least five years in customer service, outstanding communication, and solid MS Office skills. Regular in-office attendance is required at the designated office location, with a competitive hourly salary and benefits.

Qualifications

• Minimum 5 years of experience in Customer Service or related fields preferred.
• Excellent written and interpersonal communications.
• Ability to maintain high customer service standards and ownership.
• Detail oriented with strong time management.
• Proficient with MS Office; Excel and Outlook emphasized.
• Experience in a fast-paced environment; in-office setting.

Responsibilities

• Process product returns and conduct product failure analysis.
• Ensure a high level of customer service is delivered to all customers.
• Handle the day-to-day RMA Receiving activities.
• Respond to customer requests, inquiries and complaints in a respectful manner.
• Warranty verification for customers to meet RMA service requirements.
• Verifies and investigates into customer complaints and drives for timely resolution.
• Manages customer escalations on the highest priority and coordinates with internal teams.
• Follow up on RMA backlogs and outstanding items to meet schedule commitments.
• Parts fulfillment and support, repair charges processing and order confirmation.
• Work closely with internal departments as required.

Skills

Customer service

Communication

Time management

Multitasking

Team player

Education

Associate degree preferred

Tools

MS Office (Excel & Outlook)

Job description

Supermicro in Wayne, CA is seeking a Customer Service Coordinator to work with cross-functional teams to prioritize customer requests, manage RMA processing, and uphold excellent service levels in a fast-paced environment.

The role requires at least five years in customer service, outstanding communication, and solid MS Office skills. Regular in-office attendance is required at the designated office location, with a competitive hourly salary and benefits.