Sr Resident Services Coordinator

Schochet-1; Massachusetts; On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health

Dental

401(k)

Vacation

Holidays

Sick days

Personal days

Job summary

Schochet is seeking a Senior Resident Services Coordinator for Plumley Village in Worcester, MA. The role focuses on coordinating services, referrals, and outcomes to support resident stability and well-being within a 400+ unit community.

The ideal candidate brings 3–5+ years in resident services or related fields, plus a bachelor’s degree in Social Work or a related field and fluent Spanish. You’ll work with management, staff, and community partners to plan programs and improve resident

Qualifications

• 3–5+ years in resident services or related field.
• Fluency in Spanish required.
• Experience with diverse families and community resources.
• Strong communication and advocacy skills.
• Program development and partnerships experience.

Responsibilities

• Assess resident needs, provide referrals, coordinate services and follow up on outcomes.
• Support residents with housing stability, benefits, employment, education, food assistance, healthcare, mental health, and aging-in-place resources.
• Advocate for residents and help resolve complex challenges and barriers.
• Develop relationships with nonprofits, agencies, service providers, and community partners.
• Plan and coordinate educational, wellness, and community engagement programs.
• Collaborate with property management, volunteers, and Resident Services staff.
• Provide leadership, mentoring, and support to Resident Services colleagues.
• Maintain accurate documentation while protecting resident confidentiality.

Skills

Bilingual Spanish

Communication

Advocacy

Organization

Education

Bachelor's degree in Social Work or related field

Job description

Senior Resident Services Coordinator

Build Stronger Communities. Create Lasting Impact.

Job Location: Plumley Village - Worcester, MA 01608

Salary Range: $34.00 - $36.00 Hourly

Plumley Village is a 400+ Multifamily apartment community in Worcester, MA.

Key Responsibilities

• Assess resident needs, provide referrals, coordinate services, and follow up on outcomes.
• Support residents with housing stability, benefits, employment, education, food assistance, healthcare, mental health, and aging-in-place resources.
• Advocate for residents and help resolve complex challenges and barriers.
• Develop relationships with nonprofits, agencies, service providers, and community partners.
• Plan and coordinate educational, wellness, and community engagement programs.
• Collaborate with property management, volunteers, and Resident Services staff.
• Provide leadership, mentoring, and support to Resident Services colleagues.
• Maintain accurate documentation while protecting resident confidentiality.

Qualifications

• Bilingual in Spanish required.
• 3–5+ years of experience in resident services, social services, case management, or a related field
• Bachelor's degree in Social Work, Human Services, Community Development, or a related field
• Experience working with individuals and families with diverse and/or complex needs
• Strong knowledge of community resources and social service systems
• Excellent communication, advocacy, organization, and problem-solving skills
• Experience developing programs and community partnerships
• Ability to work independently and collaboratively

Prior mentoring or leadership experience preferred

Why Schochet?

For more than 50 years, Schochet has built a culture centered on professional growth, collaboration, and long-term employee relationships. You'll join a team of experienced professionals who are passionate about developing and preserving quality housing and strengthening the communities we serve.

We offer a comprehensive benefits package from day one, including:

• Health
• Dental
• 401(k)
• 3 weeks of vacation accrued
• 12 paid holidays
• 5 sick days
• 3 personal days
• Additional employee perks

Pre-employment background screening and drug testing are required.

Schochet is an Equal Opportunity Employer.