Sr. Research Strategist, Workplace Insights, GREF

Amazon; New York (NY); On-site; USD 167,000 - 227,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC, based in New York, is seeking a Senior Research Strategist to lead high-impact workplace research initiatives across Global Real Estate and Facilities. You will partner with cross-functional teams to collect, synthesize, and communicate insights that shape strategy, design, and operations for Amazonians worldwide.

The role requires a customer-obsessed leader with strong qualitative and quantitative methods, capable of mentoring others and translating insights into

Qualifications

• Experience with field and usability research methods.
• 7+ years hands-on field research and testing.
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, Business Administration, Marketing, or related field.

Responsibilities

• Be a strategic research advisor and leader, conducting high-impact workplace-related research studies across objectives and customer problems.
• Consult GREF stakeholders to identify the most pressing business questions and develop actionable analysis plans in partnership with Research Scientists.
• Own complex, high-impact research initiatives, including roadmaps, questionnaire design, data synthesis, and socialization of insights to drive action.
• Manage vendor relationships for large-scale quantitative research projects.
• Inspire decision makers to act on findings to improve the workplace experience.
• Mentor teams and stakeholders on best practices in user research within GREF.
• Identify research opportunities to increase data-driven decisions within GREF.
• Present findings to stakeholders at all levels, including senior leadership.

Skills

Field research

Ethnography

Lab-based testing

Remote testing

Paper prototype testing

Concept testing

Survey design

Qualitative research

Quantitative research

Study design

Recruiting

Moderation

Analysis

Reporting

Education

Bachelor's degree in HCDE/Human Factors/Cognitive Psychology/Business Administration/Marketing or related field

Job description

Description

This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

Description

This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.

We are seeking an experienced user research professional to join our growing Global Customer Insights team. As a Senior Research Strategist in GREF, you will lead high-impact, large-scale research programs that directly impact business strategies, experience and program designs, and corporate communications campaigns. You will build and sustain programs for collecting, synthesizing, and communicating foundational insights across a variety of workplace dimensions, and collaborate with GREF stakeholders to drive action behind insights gleaned.

As a Senior Research Strategist, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at leveraging a range of qualitative and quantitative research methods and deploying a variety of analytical approaches to understand the current state as well as uncover future customer needs and opportunities.

If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.

Key job responsibilities

• Be a strategic research advisor and leader, conducting high impact workplace-related research studies across a range of business objectives and key customer problems to solve
• Consult GREF stakeholders to identify the most pressing business questions or largest knowledge gaps and develop actionable and meaningful analysis plans in partnership with Research Scientists
• Own complex, high-impact research initiatives, including the development of project roadmaps, the design and execution of the questionnaire/qualitative activity guides, the synthesis and analyses of both big data sets and qualitative feedback, and lead the socialization of resulting insights and opportunities helping team translate insights into action
• Manage vendor relationships and research partners on large-scale, ad-hoc, and recurring quantitative research projects
• Inspire decision makers to take action based on research findings, helping them internalize opportunities to delight customers and continuously improve the workplace experience
• Serve as a subject matter expert, responsible for coaching and mentoring teams and stakeholders on best practices in user research methods and techniques, as we continue to grow the Customer Insights capability within GREF
• Proactively identify research opportunities (both qual and quant) to increase data driven, insights informed decision within GREF
• Present research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership

About The Team

This role will be a key lead within the Support Operations organization. Key functions within this team include Customer Insights, Communications, Workplace Support, and Workplace Operations Strategy. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.

Basic Qualifications

• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Experience with the full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
• 7+ years of hands‑on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, Business Administration, Marketing, or a related field?

Preferred Qualifications

• Experience with UX Research in non-US markets
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, including coaching of junior staff
• Skilled in use of statistical analysis tools a plus (e.g., SPSS, R)
• Ability to moderate 4+ hours of research in a day

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 167,400.00 - 226,500.00 USD annually

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10592241