Sr Representative

National Grid; South Yarmouth (MA); On-site; USD 110,000 - 129,000; Full time

Benefits offered by this job

Annual bonus

Generous pension plan

Private medical insurance

Job summary

National Grid is hiring a Senior Representative - Gas Connections in our South Yarmouth office. This is an in‑office role with time spent in the field each week with our customers.

To be accountable for pre-inspection of new service requests and relocations, ensuring customer satisfaction through completion of work and issue resolution. The Field inspector is the main contact for relocations and abandonments.

Qualifications

• 3 years of experience in gas distribution customer, design, or construction role.
• Excellent communication and interpersonal skills; able to negotiate and consult during fulfillment.
• Consistent approach with responsibility for addressing problems and concerns.
• Technically proficient in understanding National Grid’s gas business, policies, tariffs, design and construction practices.

Responsibilities

• Conduct site visits for new residential services, identify best route and perform pre-marks; coordinate field work and set expectations.
• Act as primary point of contact for customers, resolve issues, ensure service orders are fulfilled per SLAs.
• Process non-utility billing for gas relocations as needed; handle design and work packages for relocations or abandonments.
• Develop relationships with internal stakeholders and coordinate with various teams including Construction, Project Managers, and Legal.

Skills

3 years of experience in gas

Excellent communication

Problem solving

Technical understanding of gas

Job description

National Grid is hiring a Senior Representative - Gas Connections in our South Yarmouth office. This is an in office role with time spent in the field each week with our customers.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To be accountable for the pre-inspection of new service requests, and customer requested relocations ensuring customer satisfaction is achieved through the completion of work and resolution to any issues. The purpose of the site visit in addition to pre-marking, is to check for any anomalies or issues that would impede the installation to be performed. The Field inspector is also the single point of contact for all customer requested gas service relocations and abandonments.

Key Accountabilities

• Conduct site visits for new residential services, identify best route and perform pre-marks.
  Field inspection and coordination work for the installation of customer services. Inspect jobsite to determine field conditions, make installation recommendations, meet customers and set expectations. Work Closely with Field Operations , support Project Coordinators and Representatives on field based requests, monitor work packages.
• Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’ service orders are fulfilled and delivered against service level agreements.
• Perform, validate, or process Non-Utility billing for gas service relocations.
• Act as single point of contact for customers requesting gas service relocations, service abandonments, responsible for standard design and work packages
• Responsible to identify and obtain necessary easements, identify potential environmental issues. Responsible for correcting problems promptly and communicate customer expectations to monitor delivery and satisfaction
• Prepare, design, and estimate gas facilities as directed. May include analysis of load demand, required equipment, estimates, sketches, permit application, and resolution of conflicts.
• Develop and maintain relationships with internal stakeholders such as Construction, Fitting, Project Managers, Field Inspectors, Resource Planning, Operations Engineering, PE&D, Capital Delivery, Gas Connections, Legal, ROW specialist, Environmental, City & State Construction team.
• Functional activities include processing contracts, creating new accounts, invoicing and tracking customer payments. Communication to both internal and external stakeholders.

#LI-SA1

Qualifications

• Requires 3 years of experience in gas distribution customer, design, or construction role.
• Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills during the gas growth fulfillment process.
• Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
• Technically proficient in understanding National Grid’s gas business, policies, tariffs, design and construction practices.

More Information

$110,000 - $129,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.