Sr Rep, Agency Field Services

Ameritas; Lincoln (NE); Hybrid; USD 25,788 - 41,259; Full time

Benefits offered by this job

401(k) Retirement Plan with company match

Tuition Reimbursement

Paid time off (PTO)

Health Savings Account (HSA)

Job summary

A leading insurance firm seeks a Senior Field Compensation Representative to provide customer service to field offices and representatives. This hybrid role requires a H.S. Diploma or GED and 2-4 years of relevant experience in accounting or customer service, ideally including compensation experience. Benefits include a 401(k) plan with company match, tuition reimbursement, health savings account, and paid time off. The position is full-time and located in Lincoln, Nebraska.

Qualifications

• 2-4 years related experience in Accounting and/or Customer Service required.
• Compensation experience is a plus.

Responsibilities

• Provide quality customer service to field offices and representatives.
• Collaborate with customers on complex situations.
• Perform accounting functions required for the business area.

Skills

Analytical thinking

Customer service

Microsoft Excel

Education

H.S. Diploma or GED

Job description

Sr Rep, Agency Field Services - Ameritas

Base pay range: $18.72/hr – $29.95/hr

Position Description: The Senior Field Compensation Representative is responsible for providing quality customer service to field offices, producers, representatives, and other partners on complex inquiries. The position ensures internal and external records are completed accurately and timely within regulatory guidelines.

Location: Hybrid – partially in-office and partially from home.

What you do:

• Collaborate with customers on complex situations through written and verbal correspondence to discuss various contract provisions.
• Perform accounting functions as required for the business area.
• Maintain and balance suspense accounts as needed.
• Verify and approve commissions for new business and renewal runs.
• Create debt reports from the compensation system.
• Hold compensation from commission runs by doing a debt compare for each cycle.
• Understand the different contracts and how agents are paid.
• Analyze, process, and service producer/representative onboarding and lifecycle, including transactions throughout the contract.
• Provide authorization for agent of record changes by determining policy compliance while implementing complex process changes.
• Ensure compliance with all regulatory rules.
• Train and mentor other associates within the business area.
• May participate as a subject matter expert on projects.
• Perform calculations and percentages for commission adjustments and advances.
• Audit policies as required for accuracy and ensure compensation is paid correctly at all levels and types.
• Other duties as assigned.

What you bring:

• H.S. Diploma or GED required.
• 2-4 years related experience required, including Accounting and/or Customer Service.
• Previous Compensation experience is a plus.
• Microsoft Excel experience preferred (complex calculations and percentages).
• Analytical thinking and keen eye for detail is a plus.

Benefits:

For your money

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Thrive Days – Personal time off.
• Paid time off (PTO).

For your health and well-being

• Health Savings Account (HSA) with employer contribution.
• Well‑being programs with financial rewards.

For your professional growth

• Professional development opportunities.

For your community

• Matching donations program.

For your family

• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline

This position will be open for a minimum of 3 business days or until filled.

Employment type: Full-time

Seniority level: Associate

Job function: Customer Service, Other, and Accounting/Auditing

Industry: Insurance and Financial Services