Sr. Relationship Analyst

Santander; Miami (FL); On-site; USD 68,000 - 115,000; Full time

Job summary

Santander in the United States is seeking a Sr. Relationship Analyst to deliver expert client service, oversee operations, and guide junior staff.

This role handles complex client issues, ensures compliance, mentors teams, and supports strategic initiatives, reporting to the Senior Relationship Analyst Coordinator. Strong communication, bilingual English/Spanish, and private banking tech experience are valued, with the role based in Miami.

Qualifications

• 5+ Years experience in customer service, preferably in private banking or related industry.
• 5+ Years experience in Microsoft Office (Outlook, Excel, Word).
• 5+ Years experience in T-24 software (preferred).
• 5+ Years experience using DocuSign and Appian system (preferred).
• 5+ Years demonstrated experience servicing high-net-worth clients, specifically LATAM (preferred).
• Excellent customer service skills and proactive problem-solving abilities.
• Strong organizational, detail-oriented, and communication skills.

Responsibilities

• Manage client relationships and address complex or escalated issues with professionalism.
• Provide tailored client support and proactive solutions for clients.
• Guide Analysts and Junior Analysts in applying best practices for service quality and issue resolution.
• Mentor and train Analysts and Junior Analysts to promote accuracy and collaboration.
• Act as lead or provide coverage for the Relationship Analyst Coordinator when required.
• Review onboarding packages for compliance with bank and regulatory standards.
• Oversee data quality across client files, account documentation, and internal systems.
• Monitor workflow efficiency and recommend process improvements.
• Identify and escalate irregular transaction patterns or risk indicators.
• Partner with Credit Risk on sophisticated credit proposals and loan structures.
• Lead preparation of investment proposals and collaborate with bankers to meet client objectives.
• Execute FX trades and investment transactions requiring precision.
• Complete operations workflows including portfolio maintenance, fees, concessions, and securities transfers.
• Review reports for credit activity, overdrafts, and regulatory tasks (FATCA, RFIs, RFDs).
• Support system testing and process-improvement initiatives.
• Perform other duties as assigned by supervisor.

Skills

Customer service

MS Office

T-24

DocuSign

Appian

HNWI LATAM

Bilingual English/Spanish

Communication skills

Education

Bachelor's Degree

Job description

Sr. Relationship Analyst

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Relationship Analyst is a seasoned professional providing expert client service, operational oversight, and team guidance. This role resolves complex and high-sensitivity client issues, ensures process excellence, mentors junior staff, and contributes to continuous improvement and strategic initiatives. The Sr. Relationship Analyst reports to the Senior Relationship Analyst Coordinator.

• Manage client relationships and address complex or escalated issues with professionalism.
• Provide tailored client support and proactive solutions for clients.
• Guide Analysts and Jr. Analysts in applying best practices for service quality and issue resolution.
• Mentor and train Analysts and Junior Analysts, promoting a culture of accuracy, collaboration, and accountability.
• Serve as acting lead or provide coverage for the Relationship Analyst Coordinator when required.
• Review and approve complex onboarding packages, ensuring complete compliance with bank and regulatory standards.
• Oversee data quality across client files, account documentation, and internal systems.
• Monitor workflow efficiency and recommend process improvements.
• Process and approve same-client wire transfers at higher authorization levels.
• Identify and escalation irregular transaction patterns or risk indicators.
• Partner with Credit Risk on sophisticated credit proposals, loan structures, and overdraft reports.
• Lead the preparation of investment proposals and collaborate with bankers to meet client objectives.
• Execute FX trades and investment transactions requiring elevated precision and oversight.
• Responsible for completion of operations workflows, including portfolio maintenance, fees, concessions, and securities transfers.
• Review transaction and overdraft reports, monitor credit and loan activities, and manage dormant accounts, fees, and regulatory compliance tasks such as FATCA, RFIs, and RFDs.
• Follow up on corporate actions using Appian workflows and manage capital calls.
• Champion digital adoption and actively engage in technology or process‑improvement initiatives.
• Provide structured feedback and participate in system testing, business projects, and optimization efforts.
• Other duties as assigned or requested by immediate supervisor.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Experience in customer service, preferably in private banking or related industry - Required.
• 5+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required.
• 5+ Years Experience in T-24 software - Preferred.
• 5+ Years Experience using DocuSign and Appian system - Preferred.
• 5+ Years Demonstrated experience in servicing high-net worth clients, specifically for LATAM. - Preferred.
• Excellent customer service skills.
• Proactive, with an ability to suggest improvements.
• Well organized, detail oriented and exceptional problem solving and follow‑through skills.
• Must be able to work independently, prioritize projects, and follow through on deadlines.
• Exceptional communication skills (verbal, written, presentation, and interpersonal).
• Bilingual: English, and Spanish. Portuguse is required only if servicing clients from Brazil.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non‑exempt), the annual range is based on a 40‑hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$67,500.00 USD

Maximum:

$115,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well‑being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.