Sr. Regional Technology Lead

Franchise World Headquarters, LLC; Miami (FL); On-site; USD 159,000 - 199,000; Full time

Benefits offered by this job

Insurance Plans

Pension/401K/RSP

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering time

And More

Job summary

Subway, headquartered at Franchise World Headquarters, LLC, seeks a Sr. Regional Technology Lead for the Latin America and Caribbean region.

Based in Miami, you will translate regional priorities into a coherent tech roadmap and guide delivery of key initiatives, advising the President and leading a team of PMs and tech leads to ensure reliable day-to-day support and disciplined execution. You will shape technology investments, collaborate with regional leaders and global teams, and manage

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent experience.
• 8+ years of progressive experience in technology strategy, delivery, or IT management, including Latin America/Caribbean experience.
• 3+ years of experience directly managing project managers or tech leads.
• Experience managing a portfolio of technology projects with budget, timeline, and risk management.
• Strong executive communication skills with senior leaders on technology matters.
• Experience partnering with cross-functional and cross-regional teams, including global tech functions.
• Fluency in English; Spanish/Portuguese preferred for regional scope.
• Willingness to travel up to 20% within the LAC region.
• QSR/retail/franchise experience preferred.
• Familiarity with regional tech support models preferred.
• PMP/Agile/Scrum certification preferred.

Responsibilities

• Develop and maintain the technology strategy and roadmap for the LAC region.
• Serve as the primary technology advisor to the President, LAC Region.
• Build relationships with regional leaders, franchisees, and stakeholders to reflect regional needs in tech investment.
• Represent LAC tech interests in enterprise planning discussions.
• Lead regional tech projects from initiation to delivery within scope, timeline, and budget.
• Establish governance across the regional project portfolio.
• Collaborate with global tech teams, vendors, and third parties on shared platforms.
• Prioritize and sequence regional projects with leadership.
• Manage key LAC tech vendors and their SLAs.
• Own regional tech support outcomes and system reliability.
• Define and monitor SLA and operational health metrics.
• Ensure escalation paths and incident management are in place.
• Lead, coach, and develop PMs and tech leads.
• Build team capability and bench strength; hiring and performance mgmt.
• Foster collaboration, accountability, and continuous improvement across the team.

Skills

Executive communication

Team leadership

Strategic technology leadership

Budget and risk management

Cross-functional collaboration

Travel readiness

Fluency in English

Education

Bachelor's degree in IT/CS/Business

Tools

PMP/Agile/Scrum cert

Job description

Sr. Regional Technology Lead - LAC

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what's next.

About the Role:

The Sr. Regional Technology Lead - LAC owns technology strategy, support, and execution for the Latin America and Caribbean (LAC) region, translating regional business priorities into a coherent technology roadmap and driving delivery of key initiatives. Based in Miami, FL and reporting to the VP, Guest Product, this individual serves as the primary technology advisor to the President, LAC Region, providing regular updates on the status, risks, and business impact of key technology initiatives, projects, and decisions. The role leads a team of project managers and technology leads, ensuring the region has reliable day-to-day technology support alongside disciplined execution of strategic projects.

Responsibilities include but not limited to:

• * Develop and maintain the technology strategy and roadmap for the LAC region, aligned to regional business priorities and enterprise technology direction.
• * Serve as the primary technology advisor to the President, LAC Region, providing regular, clear updates on key initiatives, projects, risks, and decisions requiring input or approval.
• * Build strong working relationships with regional business leaders, franchisees/partners, and functional stakeholders to ensure technology investment reflects regional needs.
• * Represent the LAC region's technology interests and requirements in enterprise-level planning and prioritization discussions.
• * Lead execution of key regional technology projects from initiation through delivery, ensuring scope, timeline, budget, and quality targets are met.
• * Establish and maintain governance routines (status reporting, RASCI/ownership models, risk and issue tracking) across the regional project portfolio.
• * Partner with global/enterprise technology teams, vendors, and third parties to coordinate delivery of shared platforms and region-specific implementations.
• * Manage prioritization and sequencing of the regional project portfolio in partnership with regional business and technology leadership.
• * Manage relationships and performance of key LAC technology vendors, including contract deliverables, service levels, and issue resolution.
• * Own regional technology support outcomes, ensuring issues are resolved promptly and systems, tools, and platforms remain reliable for the business.
• * Define and monitor support SLAs and operational health metrics across the region, driving continuous improvement in service quality.
• * Ensure appropriate escalation paths and incident management processes are in place and followed for critical regional technology issues.
• * Lead, coach, and develop a team of project managers and technology leads, setting clear priorities, expectations, and accountability.
• * Build team capability and bench strength to support a growing regional technology footprint, including hiring and performance management.
• * Foster a culture of collaboration, accountability, and continuous improvement across the team.

Qualifications, Competencies & Traits:

• * Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
• * 8+ years of progressive experience in technology strategy, delivery, or IT management, including experience supporting Latin America and/or Caribbean markets.
• * 3+ years of experience directly managing project managers, technology leads, or similar technical/delivery talent.
• * Demonstrated experience managing a portfolio of technology projects, including budget, timeline, and risk management.
• * Strong executive communication skills, with experience advising senior business leaders (President/VP level) on technology matters.
• * Experience partnering with cross-functional and cross-regional teams, including global/enterprise technology functions.
• * Fluency in English required; Spanish and/or Portuguese proficiency strongly preferred given regional scope.
• * Willingness and ability to travel periodically within the LAC region.
• * Experience in quick-service restaurant (QSR), retail, or multi-unit franchise environments preferred.
• * Familiarity with regional technology support models (help desk, field support, in-store/restaurant technology) preferred.
• * PMP, Agile/Scrum, or equivalent project/program management certification preferred.
• * Experience operating in a matrixed organization spanning regional and global technology teams preferred.

• * People Management: Yes - leads a team of project managers and technology leads.
• * Scope: Owns regional technology strategy, execution, and support outcomes for the LAC region.
• * Decision Making: Serves as primary technology advisor to the President, LAC Region; makes strategic and portfolio decisions in partnership with regional and enterprise leadership.
• * Travel Requirements: Up to 20%, within the LAC region.

What do we offer?

• * Insurance Plans (Medical, Life)
• * Pension/401K/RSP (country specific)
• * Competitive Bonus
• * Mobility Allowance
• * Tuition Reimbursement
• * Company Holidays
• * Volunteering time
• * And More.....

Compensation:

The base pay range for this role is $158,900 - $198,600.

Pay within this range will be determined in good faith based on job-related factors, which may include skills, experience, education/training, location, and internal equity.