Senior Director, Off-Premises Innovation

Pho Prime, LLC; Miami (FL); On-site; USD 189,100 - 236,400; Full time

Benefits offered by this job

Pension/401K/RSP (country specific)

Competitive Bonus

Tuition Reimbursement

Company Holidays

Volunteering time

Job summary

Subway is seeking a Senior Director, Global Off‑Premises to lead and grow off‑premises channels in North America and influence global regions. You will shape the strategy, roadmap and plans for growth across digital ordering channels (3PD, app/web, catering) through cross‑functional collaboration with operations, technology and marketing.

The role drives the overall Off‑Premises business plan and targets, partnering with analytics to define KPIs and reporting cadences, and guiding new digital

Qualifications

• Bachelor's degree and 10+ years of management experience in off-premises, digital or marketing.
• Strong business, financial and technology acumen.
• Experience leading off-premises or digital teams in a high growth environment with a major consumer brand.

Responsibilities

• Lead and grow off-premises channels in North America and influence global regions.
• Develop strategy, roadmap and plans to drive growth across digital ordering (3PD, app/web, catering).
• Oversee annual and multi-year sales plans and partnerships with operations, technology, marketing, and third parties.
• Partner with Analytics to set KPIs and reporting cadences for performance and improvements.
• Own new digital ordering initiatives including prioritization and commercial oversight.

Skills

Executive leadership

Cross-functional collaboration

Data-driven decision making

Strategic planning

Digital & off-premises channels

Education

Bachelor's degree

Job description

Address Miami, FL, US

Compensation $189,100.00 - $236,400.00/year

Schedule Full time

Job Type Permanent

Highlights

• Bachelor's degree and 10+ years of management experience in off-premises, digital or marketing
• Strong business, financial and technology acumen
• Successful track record leading off-premises or digital teams in a high growth environment

Description

Ready to build what’s next with one of the world’s most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long‑term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it. We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what’s next.

About the Role

As the leader of the Off‑Premises team, the Senior Director, Global Off‑Premises will be responsible for leading and growing off‑premises channels in North America while influencing key regions globally.

This role will lead the Off‑Premises team and develop the overall strategy, roadmap and plans to drive significant growth across digital ordering channels (including 3PD, app/web, and catering) through cross‑functional partnership in a fast paced and high energy environment. The candidate will be responsible for the overall Off‑Premises business plan and achieving relative sales goals on an annual basis.

The Senior Director, Global Off‑Premises is the executive leader of off‑premises initiatives that generate incremental sales growth and/or unlock new revenue streams. This individual will work cross‑functionally with operations, technology, marketing, legal, media and third‑party partners to drive revenue, profit and operational performance within off premises. They should have a deep understanding of key off‑premises channels and disciplined business acumen while being an inspiring and motivating leader for both the off‑premises team and the overall Subway team.

Responsibilities include but not limited to:

• Be executive leader of off‑premises channels and digital sales growth (including 3PD, app/web, and catering), developing annual sales forecasts and plans to hit relative targets working closely with operations, technology, and marketing.
• Lead off‑premises cross‑functional team in partnership with technology, media, and third‑party partners to guide overall business strategy, priorities and performance.
• Partner closely with Analytics team to develop KPIs and ongoing reporting cadences for business reporting, operational improvements, and platform performance.
• Primary point of contact and business lead for new digital ordering initiatives (e.g. new 3P marketplaces, AI & Voice ordering) including prioritization, relationship management and agreement/commercial oversight.
• Sales growth and execution focused by working collaboratively to achieve relative goals and priorities that enable operational efficiency, increase guest satisfaction or increase sales growth.
• Owner of the North America Off‑Premises annual, and multi‑year growth strategy and plan.
• Influence and guide globally and work in partnership with other key regions to define growth driven roadmap and priorities.

Qualifications

• Bachelor's degree and 10+ years of management experience in off‑premises, digital or marketing with strong business, financial and technology acumen
• Executive influencer with strong interpersonal and written communication skills, building business cases and articulating them for the executive leadership and other internal/external stakeholders.
• Self‑motivated team player that brings excitement and enthusiasm to work each day and has strong cross‑functional experience, emotional intelligence, and empathy in order to lead a high performing team.
• Successful track record leading off‑premises or digital teams in a high growth environment and a strong consumer brand with track record of achieving results and driving improvements, prefer 10+ years of experience
• Ability to inspire and promote an entrepreneurial spirit of resourcefulness and adaptability across the organization while professionalizing the business
• Balances strategic acumen and setting the vision with hands‑on teaching/leadership where necessary; willing to roll‑up sleeves to support the work
• A love of data and insights, always asking “how can we do this better/differently?”
• A growth mindset: track record of leveraging learnings, demonstrates entrepreneurial spirit, always imagining what’s possible
• A shared appreciation for and commitment to our values
• QSR/Restaurant/Retail experience a plus, but not required

What do we offer?

Pension/401K/RSP (country specific)

Competitive Bonus

Tuition Reimbursement

Company Holidays

Volunteering time

Actual pay is determined based on a number of job‑related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V