Sr Quality Engineer

Commercial Vehicle Group, Inc.; Concord (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Commercial Vehicle Group, Inc. in Concord, NC, seeks a Senior Quality Engineer to lead root cause investigations, drive continuous improvement, and ensure compliance with IATF 16949, ISO 9001, and customer requirements across the plant.

You will mentor junior engineers, support new product launches, manage supplier and customer quality, and act as a technical resource for APQP/PPAP, control plans, and SPC while collaborating with Operations, Design, and Supply Chain.

Qualifications

• Bachelor's degree in Engineering or related field.
• 5–7 years of quality engineering experience in a manufacturing environment.
• Demonstrated experience with IATF 16949 / ISO 9001 quality systems.
• Proven track record leading APQP/PPAP activities and customer-facing programs.

Responsibilities

• Maintain and continuously improve the plant QMS in line with IATF 16949, ISO 9001, ISO 14001 and customer requirements.
• Lead audits and drive corrective actions to closure with timely preventive actions.
• Own control plans, PFMEAs, process flow diagrams, and ensure audit-ready documentation.
• Lead root-cause analysis and continuous improvement initiatives using Lean and Six Sigma.

Skills

Root cause analysis

Quality systems

APQP/PPAP

Lean Six Sigma

Quality data analysis

Cross-functional leadership

GD&T reading

Statistical methods

Education

Bachelor's degree in Engineering

Job description

Current CVG employees, please click HERE to login and apply.

Position Summary

The Senior Quality Engineer is responsible for ensuring product and process quality across the Concord, NC manufacturing facility by leading root cause investigations, driving continuous improvement, and maintaining compliance with customer, regulatory, and internal quality standards. This role serves as a key technical resource for new product launches, supplier quality issues, and customer-facing quality concerns, and provides mentorship to junior quality engineers and technicians within the department.

Key Responsibilities

Quality Systems & Compliance

• Maintain and continuously improve the plant Quality Management System (QMS) in accordance with IATF 16949, ISO 9001, ISO 14001 and applicable customer-specific requirements.
• Lead and support internal, customer, and third-party quality audits; develop and track corrective action plans to closure.
• Own and maintain control plans, PFMEAs, and process flow diagrams for assigned product lines, ensuring documentation remains current and audit-ready.
• Ensure calibration, gauge R&R, and measurement system analysis (MSA) programs meet required standards.

Problem Solving & Continuous Improvement

• Lead structured root cause analysis and corrective action activities (8D, 5-Why, fishbone) for internal nonconformances and customer complaints.
• Drive containment, disposition, and resolution of nonconforming material in coordination with Production, Engineering, and Supply Chain.
• Champion continuous improvement initiatives using Lean and Six Sigma methodologies to reduce scrap, rework, and cost of poor quality (COPQ).
• Analyze quality data and trends (SPC, defect rates, warranty/field data) to proactively identify and address risk areas.

New Product Launch & APQP

• Represent Quality on cross-functional new product introduction (NPI) teams, ensuring APQP deliverables and PPAP submissions meet customer timing and requirements.
• Develop inspection plans, control plans, and work instructions for new and revised products prior to launch.
• Partner with Design and Manufacturing Engineering to resolve design-for-manufacturability and quality risks early in the product lifecycle.

Customer & Supplier Quality

• Serve as primary quality point of contact for assigned customer accounts, managing complaint response, scorecards, and corrective action communication.
• Support supplier quality activities including incoming inspection issues, supplier corrective action requests (SCARs), and supplier development as needed.
• Prepare and present quality performance data to customers and leadership, including PPM, scorecards, and improvement plan status.

Leadership & Collaboration

• Provide technical guidance and mentorship to quality engineers, quality technicians, and inspectors.
• Train production and quality personnel on quality tools, standards, and procedures.
• Collaborate cross-functionally with Operations, Engineering, Materials, and EHS to support overall plant performance goals.

Qualifications

Education & Experience

• Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing) or related technical field required; equivalent combination of education and experience considered.
• Minimum 5-7 years of quality engineering experience in a manufacturing environment, preferably automotive, heavy truck, or commercial vehicle.
• Demonstrated experience with IATF 16949 / ISO 9001 quality management systems.
• Proven track record leading APQP/PPAP activities and customer-facing quality programs.

Knowledge, Skills & Abilities

• Strong working knowledge of core quality tools: FMEA, control plans, SPC, MSA/Gauge R&R, 8D problem solving.
• Six Sigma Green Belt or Black Belt certification preferred; Lean manufacturing experience strongly preferred.
• Proficient in reading engineering drawings, GD&T, and using inspection equipment (CMM, calipers, gauges).
• Strong analytical and statistical skills with the ability to interpret data and translate findings into action.
• Excellent verbal and written communication skills, with the ability to present quality data clearly to customers and leadership.
• Proficiency in Microsoft Office (Excel, PowerPoint) and quality/ERP systems.
• Ability to lead cross-functional teams.
• Bilingual English/Spanish a plus, given cross-border manufacturing operations.

Work Environment & Physical Demands

• Primarily based in a manufacturing plant environment with regular exposure to a production floor setting; use of standard PPE required in designated areas.
• Ability to stand, walk, bend, and move throughout the production floor for extended periods.
• Occasional travel to customer or supplier sites as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.