Sr Quality Engineer

MWC de México, S. de R.L. de C.V.; Concord (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Commercial Vehicle Group, Inc. in Concord, NC seeks a Senior Quality Engineer to lead root cause investigations, drive continuous improvement, and ensure compliance with IATF 16949, ISO 9001, ISO 14001 and customer requirements.

You will mentor junior staff, support NPI/APQP, manage audits and CAPA, develop control plans and PFMEAs, and lead Lean Six Sigma efforts to reduce COPQ while collaborating with Operations, Engineering, Materials and EHS.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• 5–7 years of quality engineering experience in a manufacturing environment.

Responsibilities

• Maintain and improve QMS per IATF 16949, ISO 9001, ISO 14001 and customer requirements.
• Lead internal, customer, and third‑party quality audits and drive CAPA closure.
• Own control plans, PFMEAs, and process flow diagrams; ensure audit readiness.
• Lead 8D/5‑Why/fishbone root cause analyses for nonconformances and customer complaints.
• Drive Lean Six Sigma initiatives to reduce scrap, rework, and COPQ.
• Represent Quality on cross‑functional NPI teams; support APQP/PPAP and PPAP submissions.
• Mentor junior quality engineers and technicians; train staff on quality tools and procedures.

Skills

Quality engineering

Root cause analysis

Lean Six Sigma

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Tools

FMEA

Control plans

SPC

MSA/Gauge R&R

8D problem solving

GD&T

CMM

Calipers

Gauges

Excel

PowerPoint

ERP systems

Job description

Position Summary

The Senior Quality Engineer is responsible for ensuring product and process quality across the Concord, NC manufacturing facility by leading root cause investigations, driving continuous improvement, and maintaining compliance with customer, regulatory, and internal quality standards. This role serves as a key technical resource for new product launches, supplier quality issues, and customer‑facing quality concerns, and provides mentorship to junior quality engineers and technicians within the department.

Key Responsibilities

Quality Systems & Compliance: Maintain and continuously improve the plant Quality Management System (QMS) in accordance with IATF 16949, ISO 9001, ISO 14001 and applicable customer‑specific requirements. Lead and support internal, customer, and third‑party quality audits; develop and track corrective action plans to closure. Own and maintain control plans, PFMEAs, and process flow diagrams for assigned product lines, ensuring documentation remains current and audit‑ready. Ensure calibration, gauge R&R, and measurement system analysis (MSA) programs meet required standards.

Problem Solving & Continuous Improvement: Lead structured root cause analysis and corrective action activities (8D, 5‑Why, fishbone) for internal nonconformances and customer complaints. Drive containment, disposition, and resolution of nonconforming material in coordination with Production, Engineering, and Supply Chain. Champion continuous improvement initiatives using Lean and Six Sigma methodologies to reduce scrap, rework, and cost of poor quality (COPQ). Analyze quality data and trends (SPC, defect rates, warranty/field data) to proactively identify and address risk areas.

New Product Launch & APQP: Represent Quality on cross‑functional new product introduction (NPI) teams, ensuring APQP deliverables and PPAP submissions meet customer timing and requirements. Develop inspection plans, control plans, and work instructions for new and revised products prior to launch. Partner with Design and Manufacturing Engineering to resolve design‑for‑manufacturability and quality risks early in the product lifecycle.

Customer & Supplier Quality: Serve as primary quality point of contact for assigned customer accounts, managing complaint response, scorecards, and corrective action communication. Support supplier quality activities including incoming inspection issues, supplier corrective action requests (SCARs), and supplier development as needed. Prepare and present quality performance data to customers and leadership, including PPM, scorecards, and improvement plan status.

Leadership & Collaboration: Provide technical guidance and mentorship to quality engineers, quality technicians, and inspectors. Train production and quality personnel on quality tools, standards, and procedures. Collaborate cross‑functionally with Operations, Engineering, Materials, and EHS to support overall plant performance goals.

Qualifications

Education & Experience: Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing) or related technical field required; equivalent combination of education and experience considered.

Minimum 5–7 years of quality engineering experience in a manufacturing environment, preferably automotive, heavy truck, or commercial vehicle.

Demonstrated experience with IATF 16949 / ISO 9001 quality management systems. Proven track record leading APQP/PPAP activities and customer‑facing quality programs.

Knowledge, Skills & Abilities: Strong working knowledge of core quality tools: FMEA, control plans, SPC, MSA/Gauge R&R, 8D problem‑solving. Six Sigma Green Belt or Black Belt certification preferred; Lean manufacturing experience strongly preferred. Proficient in reading engineering drawings, GD&T, and using inspection equipment (CMM, calipers, gauges). Strong analytical and statistical skills with the ability to interpret data and translate findings into action. Excellent verbal and written communication skills, with the ability to present quality data clearly to customers and leadership. Proficiency in Microsoft Office (Excel, PowerPoint) and quality/ERP systems. Ability to lead cross‑functional teams. Bilingual English/Spanish a plus.

Work Environment & Physical Demands

Primarily based in a manufacturing plant environment with regular exposure to a production floor setting; use of standard PPE required in designated areas. Ability to stand, walk, bend, and move throughout the production floor for extended periods. Occasional travel to customer or supplier sites as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employment

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.