Quality Engineer

Mission Critical Group; Kentucky; On-site; USD 70,000 - 90,000; Full time

Job summary

Mission Critical Group in Kentucky is seeking a Quality Engineer responsible for ensuring products meet the highest standards of quality and reliability. The ideal candidate will develop and maintain quality assurance processes and conduct root cause analyses.

This role bridges Engineering, Manufacturing, and Supply Chain to exceed customer expectations. An ideal applicant will have 3–7 years of experience in quality engineering and familiarity with ISO standards.

Benefits include a supportive work environment and an equal opportunity commitment.

Qualifications

• 3–7 years of experience in quality engineering within manufacturing or industrial environments.
• Working knowledge of ISO 9001, UL, ASME, and other quality standards.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.

Responsibilities

• Support and maintain the Quality Management System in compliance with ISO.
• Develop and update inspection procedures and control plans.
• Lead, document, and close out root cause investigations for nonconformances.

Skills

Analytical thinking

Detail-oriented

Problem-solving

Communication skills

Organizational abilities

Education

Bachelor’s degree in Engineering or Quality

Tools

Microsoft Office

Quality management software

Job description

The Quality Engineer is responsible for ensuring that products, processes, and systems meet the highest standards of quality and reliability. This role supports the design, manufacturing, and field teams by developing and maintaining quality assurance processes, conducting root cause analyses, implementing corrective actions, and driving continuous improvement initiatives. The ideal candidate will be analytical, detail-oriented, and proactive in identifying risks and improvement opportunities. The Quality Engineer will serve as a bridge between Engineering, Manufacturing, Supply Chain, and Field Service to ensure that customer expectations are consistently exceeded.

Accountabilities:

• Support and maintain the company’s Quality Management System (QMS) in compliance with ISO and industry standards.
• Develop and update inspection procedures, control plans, and work instructions to ensure consistent product quality.
• Oversee and validate effectiveness of first article inspections (FAI), in-process audits, and final inspections to verify product conformance.
• Review and approve supplier and manufacturing documentation for accuracy and compliance.
• Assist with internal, supplier, and customer audits to ensure adherence to regulatory and contractual requirements.
• Lead, document and close out root cause investigations for nonconformances, customer complaints, and audit findings.
• Develop, implement, and verify corrective and preventive actions (CAPA) to prevent recurrence of issues affecting quality.
• Facilitate problem-solving using tools such as 5 Whys, Fishbone Analysis, FMEA, 8D, and statistical techniques.
• Collect, analyze, and report quality metrics (defect rates, rework, scrap, supplier performance, etc.).
• Partner with cross-functional teams to identify and execute Lean and Six Sigma initiatives.
• Support process capability studies, measurement system analysis, and other data-driven evaluations.
• Recommend design or process changes to improve product reliability, manufacturability, and efficiency.
• Collaborate with Supply Chain, Engineering and Operations to evaluate supplier performance and drive improvements.
• Support manufacturing teams with quality-related issues including training, documentation, and process control.
• Design processes that ensure that materials, components, and assemblies meet technical and contractual requirements.
• Assist with new product introductions (NPI) to ensure quality is built into every stage of design and production.
• Serve as a quality representative for customer interactions, audits, and field issue resolution.
• Provide timely and professional communication regarding quality issues and resolutions.
• Partner with Field Service and Engineering to evaluate and resolve field performance or warranty concerns.

• Bachelor’s degree in Engineering, Quality, or a related technical field (or equivalent experience).
• 3–7 years of experience in quality engineering within a manufacturing, industrial, or electrical systems environment.
• Working knowledge of ISO 9001, UL, ASME, and other quality standards.
• Experience in root cause analysis, CAPA, and statistical process control (SPC).
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (certification preferred).
• Proficient in reading mechanical and electrical drawings, schematics, and technical documentation.
• Strong understanding of measurement tools, GD&T, and inspection processes.
• Excellent communication and documentation skills; able to interface effectively with suppliers, customers, and all levels of the organization.
• Proficient with Microsoft Office and quality management software (QMS, ERP, or similar).
• Strong analytical, organizational, and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).