Sr. Project Manager, Sales Operations & Controls

Lucid Motors USA, Inc.; Phoenix (AZ); On-site; USD 107,000 - 148,000; Full time

Benefits offered by this job

Equity program

Comprehensive benefits

Job summary

Lucid Motors in Phoenix, AZ seeks a Sr. Program Manager to lead Sales Operations initiatives from intake to deployment, focusing on Transaction, Order, and Title Operations, with emphasis on accuracy of incentives, taxes, and customer-facing documents.

You will partner with Legal, Tax, IT, and SMEs to improve processes, validate releases, and ensure launch readiness, while maintaining dashboards, templates, and knowledge bases.

Qualifications

• 5+ years in automotive operations, transactional order management, sales operations, or related PM function.
• Strong understanding of vehicle sales, transaction operations, DMV/contract workflows, and title-related processes.
• Experience triaging production system issues and validating releases through UAT.
• Analytical, data-driven with dashboards, reporting, and operational metrics.

Responsibilities

• Lead Sales Operations projects from intake through requirements, design, UAT, alignment, deployment and post-launch communication.
• Own daily triage of Salesforce, CFS, and sales operations system issues, coordinating with IT for timely releases.
• Identify and eliminate manual workflows and inefficiencies across Transaction, Order, and Title Operations.
• Develop analytics, dashboards, and operating mechanisms to provide visibility into tickets, progress, and issues.
• Maintain vehicle sales databases, execute incentive updates, and validate incentive accuracy across systems.

Skills

Sales Operations

Program Management

UAT

Analytics

Excel

PowerPoint

Salesforce

Documentation

Cross-functional

Tools

Salesforce

Jira

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

We are seeking a dedicated and experienced Sr. Program Manager to join the Sales Operations team. This role leads initiatives with a focus on Transaction Operations, Order Operations, Title Operations, sales systems, and backend operational improvements that directly impact customer experience from order placement through delivery and post-sale documentation. The role partners closely with Sales Operations, IT Product Management, Legal, Tax, and operational subject matter experts to improve process efficiency, resolve production issues, validate system releases, and ensure incentives, fees, taxes, and customer-facing agreement documents are accurate and launch-ready.

Key Responsibilities

• Lead Sales Operations projects from intake through requirements, solution design, UAT, stakeholder alignment, deployment, and post-launch communication.
• Own daily triage of ad hoc Salesforce, CFS, and sales operations system issues by monitoring production behavior, investigating root causes, creating solution tickets, partnering with IT, and driving timely releases.
• Identify and eliminate manual workflows, inefficiencies, and process gaps across Transaction Operations, Order Operations, and Title Operations.
• Develop and maintain analytics, reporting, dashboards, and operating mechanisms that provide visibility into open tickets, completed work, production issues, UAT status, and project progress.
• Maintain vehicle sales fee, discount, and incentive databases; execute monthly and ad hoc incentive updates; validate incentive accuracy across systems; and troubleshoot production incentive issues.
• Coordinate cross-functional implementation of new fees, discounts, incentives, and sales programs, ensuring system readiness and accurate launch execution.
• Lead User Acceptance Testing for Sales Operations, including test script creation, validation, release sign-off, defect follow-up, and stakeholder communication.
• Own and maintain Order Agreement and Purchase Agreement document templates and related repositories, including version control, template updates, approval coordination, and release readiness.
• Partner with Legal and technical teams to enhance vehicle sales document templates and maintain centralized document repositories for agreement packets and DocuSign templates.
• Ensure tax and fee calculation accuracy across applicable U.S. and Canadian workflows by validating logic, maintaining CFS configurations, managing the TOPS Lease Calculator, and partnering with IT, Tax, LFS, and external vendors on issue resolution.
• Review and triage contract discrepancies and contract modification requests, including transportation fee removal, tax validation, and other fee adjustments.
• Maintain and enhance knowledge bases, SOPs, policy documentation, personnel maps, and process documentation for Transaction Operations and related Sales Operations workflows.
• Provide operational support for ad hoc business initiatives, intake requests, executive updates, and cross-functional project communications.
• Identify discrepancies, bottlenecks, and control gaps, then recommend process, system, or reporting improvements to increase operational efficiency and reduce downstream customer or field impact.
• Provide clear project status updates to internal and external stakeholders, including risks, blockers, decisions needed, and launch readiness.
• Tax and fee calculations are accurate in CFS and Salesforce systems.

Qualifications

• 5+ years of experience in automotive operations, transactional order management, sales operations, systems operations, or a related project/program management function.
• Strong understanding of vehicle sales, transaction operations, order operations, DMV/contract workflows, and registration/title-related processes.
• Experience triaging production system issues, translating business needs into technical requirements, partnering with IT or product teams, and validating releases through UAT.
• Strong analytical and data-driven problem-solving skills, with comfort using dashboards, reporting, and operational metrics to manage priorities.
• Experience maintaining or validating incentives, fees, discounts, tax logic, lease calculators, agreement templates, and/or customer-facing sales documents.
• Ability to partner cross-functionally with Legal, Tax, Sales Operations, Sales/Delivery, Sales Communications, IT, and operational SMEs to deliver major initiatives.
• Comfort presenting recommendations, risks, tradeoffs, and project status to senior stakeholders and cross-functional leadership.
• Advanced Microsoft Excel and PowerPoint skills; familiarity with Salesforce, CFS or comparable sales systems, Jira-style issue tracking, document repositories, and template management tools preferred.
• Excellent written communication skills, with the ability to develop SOPs, release updates, stakeholder communications, and executive-ready project summaries.
• Exceptional organizational skills, attention to detail, self-starter mentality, and comfort navigating ambiguity in a high-energy, fast-paced environment.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range

Base Pay Range (Annual)

$107,400 — $147,620 USD

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may also participatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.