Sr Project Manager and ADA Coordinator

City of Norfolk; Virginia (IL); On-site; USD 79,000 - 90,000; Full time

Job summary

City of Norfolk, Department of Diversity, Equity, and Inclusion, seeks a collaborative, people-centered leader to guide ADA compliance and equity initiatives across city departments. You will manage essential accessibility programs, mentor staff, and build cross-departmental partnerships to remove barriers.

The ideal candidate has strong leadership, strategic thinking, and experience translating regulatory concepts into actionable plans that drive measurable improvements in accessibility and

Qualifications

• Experience leading large-scale equity and accessibility initiatives.
• Ability to translate regulatory concepts into actionable plans.
• Experience managing projects and cross-department initiatives.
• Knowledge of ADA standards and civil rights regulations.
• Bachelor's degree or equivalent required; certification preferred.

Responsibilities

• Direct ADA accessibility improvement plans and civil rights initiatives.
• Provide training programs for municipal staff and supervisors.
• Administer grievance procedures with empathy and thoroughness.
• Supervise and mentor staff, interns, and fellows.
• Research regulatory trends and prepare formal recommendations.

Skills

Interpersonal Excellence

Training Experience

Regulatory Aptitude

Analytical Skills

Academic Coursework

Education

Bachelor's degree

ADA Coordinator Certification (preferred)

Job description

Join a team that leads with purpose.

The Department of Diversity, Equity, and Inclusion is a mission-driven department known for excellence and accountability. We tackle complex small business, accessibility and equity challenges with technical insight and a data-informed approach, serving as a trusted partner and support to city departments and the community. Our work seeks to break down barriers, increase access, create opportunities and strengthen the city.

We are seeking a collaborative, people-centered leader to guide the next phase of the equity and ADA compliance work. In this role, you will manage essential accessibility and non-discrimination initiatives, build strong cross-departmental relationships, and mentor a team dedicated to shaping a more inclusive Norfolk.

This position is ideal for a candidate who:

• Excels at leading and motivating people and teams,
• Builds trust and credibility across varied stakeholders,
• Learns complex regulatory concepts quickly and applies them effectively, and
• Thrives in an environment that values teamwork, strategic thinking, and meaningful impact.

If you’re driven, thoughtful, and committed to advancing equity through strong leadership and effective implementation plans, we encourage you to apply.

Departmental Hiring Salary Range: $79,198- $90,198

Essential functions include but are not limited to:

• Leadership & Strategic Management: Direct the City’s Civil Rights and ADA accessibility improvement plans, aligning operational efforts with statutory obligations and strategic inclusion goals.
• Training & Technical Assistance: Design and deliver engaging training programs for municipal staff and supervisors. Serve as the primary consultant for departments on compliance, inclusion, and barrier removal.
• Grievance Resolution & Continuous Improvement: Administer grievance procedures with empathy and thoroughness, investigating complaints and addressing systemic issues across city programs, facilities, and technology.
• Team Development: Supervise, coach, and mentor professional staff, interns, and fellows within a collaborative, equity-centered workplace.
• Policy Analysis & Reporting: Research regulatory trends, evaluate departmental practices, and deliver formal recommendations and progress reports to executive leadership.
• Program Evaluation & Improvement:Evaluate ADA policies and departmental accessibility practices; provide written updates and improvement recommendations. Lead cross department efforts to remove barriers in programs, facilities, communication, and technology.

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Over five years of project management and strategic planning experience. Over 4 years of experience in data analysis or related field.

The preferred candidate will possess;

• Interpersonal Excellence: Demonstrated passion for working with people and a proven track record of effective communication across diverse stakeholder groups.
• Training Experience: Demonstrated capacity to develop and provide engaging training initiatives for adult learners.
• Regulatory Aptitude: Ability to rapidly master complex ADA standards (Titles I and II) and civil rights regulations and serve as a subject matter expert.
• Analytical Skills: Strong ability to conduct administrative studies, evaluate organizational data, and draft clear policy guidance.
• Academic Coursework:Knowledge of urban studies, law, public administration, sociology, project management, community development, diversity, equity and inclusion.

Preferred License(s) and/or Certification(s):

ADA Coordinator Certification (ADATCP or equivalent)