Sr Project Manager

Citizens Bank; Westwood (MA); On-site; USD 122,000 - 156,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement benefits

Education reimbursement

Wellness programs

Job summary

Citizens Bank is looking for a Sr Project Manager to lead technology and data delivery within the Commercial and Digital Change team. This role involves coordinating with senior leadership across the bank to drive project execution, maintain delivery cadence, and foster stakeholder engagement.

Ideal candidates have extensive experience in agile project management and a strong background in Commercial Banking. The position offers competitive pay, comprehensive benefits, and a full-time work schedule from Monday to Friday.

Qualifications

• 5+ years in IT delivery, consulting, or project portfolio management.
• Experience in Commercial/Wholesale Banking preferred.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate project delivery execution and status visibility.
• Identify business challenges and develop use cases.
• Maintain project status reporting and milestone tracking.

Skills

Agile project management

Technology consultation

Data analysis

Communication

Problem solving

Education

Bachelor's degree

Job description

Description

4 Days in the office from any of our locations in Johnston RI, Westwood or Medford MA Only.

Role is not relocation eligible.

Revised Description

The Sr Project Manager is a critical senior agile and project management role within the Commercial and Digital Change team that works to drive business, technology and data delivery within the Commercial Bank.

The successful candidate will work closely with the business, technology, data and operations senior leadership and a variety of other stakeholders across Citizens Bank to coordinate delivery execution, maintain clear status visibility, and ensure alignment across dependencies, milestones and release outcomes.

The role requires a strong understanding of technology, tactical direction, change facilitation and project leadership across a variety of client and colleague-enhancing transformation opportunities, including: client experience, colleague engagement, workflow optimization, automation, AI/ML, data analytics, digitization, APIs, all within Commercial Banking journeys.

This is a highly visible role suited to an experienced and adaptable candidate with a proven track record of successful technology consultation, data understanding, strong execution and delivery and exceptional relationship building. The candidate will be expected to operate with discipline, maintain delivery cadence, coordinate across business and technology partners, and provide consistent reporting that enables informed decision-making.

Key Deliverables

• Work with business lines and key support functions to identify business challenges and define use cases through data analytics and stakeholder interaction.
• Identify options and solutions to key business challenges, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy in.
• Support new innovative applications and change opportunities, including benefit assessment, prioritization and implementation sequencing.
• Understand roadmaps and tactical plans for solutions and business benefit delivery, including clear milestones, delivery sequencing, dependency visibility and execution cadence.
• Support Proof of Concept and Pilot evaluations to prove hypotheses and promote high viability options.
• Advise and guide agile delivery of new use cases for proven technologies, including implementation and associated organizational change management.
• Maintain formal project status reporting, milestone tracking, issue escalation, dependency coordination and delivery updates for senior stakeholders and cross-functional partners.
• Coordinate release planning and rollout execution across business, technology, operations and support partners to ensure readiness, clear ownership and effective implementation.
• Work in a matrix environment and be able to lead cross-functional teams.

Business

Strategic Operations and Enterprise Automation, Commercial and Digital Change, Commercial Banking

Commercial and Digital Change supports the onboarding and servicing of all Commercial Banking product categories, and a diverse range of products, including; Cash Management and Liquidity, Global Wire Transfer, Automated Clearing House (ACH), Real Time Payments, Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, ESG, Foreign Exchange, Interest Rate Derivatives, Commodities, as well as Commercial Loans, Asset Based Lending and Leasing products.

Qualifications

• Bachelors degree and/or 5+ years of relevant business experience in IT delivery, consulting, project portfolio management, software design/implementation, and/or user experience design.
• Commercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferred.
• Ability to synthesize complex technological content in order to communicate simply to audiences at different levels of the Commercial Bank.
• Excellent written, verbal and interpersonal skills, as well as the ability to support others through development and coaching.
• Track record of fostering collaboration, innovative thinking and long‑term business relationships.
• Advanced problem solving and the ability to analyze data, identify trends and formulate business cases, implementation plans and effective status reporting.
• Demonstrated ability to manage project plans, delivery schedules, dependencies, issues, stakeholder updates and release coordination across cross‑functional teams.
• Ability to multitask and prioritize in a fast‑paced environment, working under own initiative to drive outcomes and results.
• Prioritizes execution and delivery at pace.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday – Friday

Pay Transparency

The salary range for this position is $122,000 – $156,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.